NRF Certification Test with verified solutions.

Who is the most important person in a retail transaction? - Answer ️️-Customer The overall impression someone gets of a busniess or product. - Answer ️️-Company or Product Brand

Creating customer loyalty is rewarding for: • The store • The sales associate • The customer • All of the above - Answer ️️-All of the above

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Answer ️️-Get to know what the customer wants

Keeping records about customer preferences: • Can help you provide more personalized service to returning customers • Will make customers suspicious of your ability to remember details • Requires an expensive computer system - Answer️️- • Can help you provide more personalized servic...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Answer ️️-Get to know what the customer wants

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Answer ️️-Get to know what the customer wants

A retail business, owned by shareholders and have centralized decision making for their multiple store locations is called - Answer ️️-corporation In the retail product cycle, what step comes after distribution and products? - Answer ️️-selling

brick-and-mortar - Answer ️️-the presence of a physical storefront and face-toface customer experiences closeout stores - Answer ️️-off-price stores that offer an assortment of brandname merchandise at a significant discount off the manufacturer's price

Retailing is comprised of all of the business activities that add value to the products and services customers buy. This includes: 1) merchandise assortment 2) packaging 3) customer service 4) All of the above - Answer ️️-All of the above

What do you need to consider when communicating with a customer? - Answer ️️-Needs & Interests Examples of Non-Verbal Communication - Answer ️️-Body Language, Eye Contact, Voice/Tone,

which of the filling is a term for physical goods that are bought and sold? a. sales b. products c. pricing d. services - Answer ️️-b. products