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[Show more]CHAA EXAM 
MEDICARE QUESTIONS 
WITH 100% ANSWERS 
Medicare - ANSWER The federal health insurance program for: 
− People age 65 and older 
− People of any age with end stage renal disease 
− Certain disabled people under age 65 
Medicare Prefix A - ANSWER A - Primary wage earner 
Medicare Pre...
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MEDICARE QUESTIONS 
WITH 100% ANSWERS 
Medicare - ANSWER The federal health insurance program for: 
− People age 65 and older 
− People of any age with end stage renal disease 
− Certain disabled people under age 65 
Medicare Prefix A - ANSWER A - Primary wage earner 
Medicare Pre...
CHAA Exam 
QUESTIONS AND 
ANSWER 
CHAA - ANSWER Certified Healthcare Access Associate 
NAHAM - ANSWER The National Association of Healthcare Access Management 
AIDET - ANSWER Acknowledge, Introduce, Duration, Explanation and Thanks 
Active Customer Feedback - ANSWER occurs when the provider request...
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QUESTIONS AND 
ANSWER 
CHAA - ANSWER Certified Healthcare Access Associate 
NAHAM - ANSWER The National Association of Healthcare Access Management 
AIDET - ANSWER Acknowledge, Introduce, Duration, Explanation and Thanks 
Active Customer Feedback - ANSWER occurs when the provider request...
CHAA exam 
QUESTIONS WITH 
100% VERIFIED 
SOLUTIONS 
Medicare Two-midnight rule - ANSWER What is the CMS rule that states that an 
inpatient stay must cross two midnights to be paid for under Medicare part A? 
OIG - ANSWER Which program is responsible for protecting the integrity of the 
Hospita...
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Add to cartCHAA exam 
QUESTIONS WITH 
100% VERIFIED 
SOLUTIONS 
Medicare Two-midnight rule - ANSWER What is the CMS rule that states that an 
inpatient stay must cross two midnights to be paid for under Medicare part A? 
OIG - ANSWER Which program is responsible for protecting the integrity of the 
Hospita...
CHAA Healthcare 
Values and Ethics 
QUESTIONS AND 
VERIFIED ANSWERS 
LATEST UPDATE 2023 
In a hospital setting, a caregiver must inform a patient there is no cure for the patient's 
disease. To avoid possibly causing serious psychological harm by telling the patient, 
"There is nothing else I...
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Values and Ethics 
QUESTIONS AND 
VERIFIED ANSWERS 
LATEST UPDATE 2023 
In a hospital setting, a caregiver must inform a patient there is no cure for the patient's 
disease. To avoid possibly causing serious psychological harm by telling the patient, 
"There is nothing else I...
CHAA Master 
QUESTIONS AND 
VERIFIED ANSWERS 
LATEST UPDATE 2023 
Pre-Encounter refers to ________________________________________. - 
ANSWER Before the patient arrives at hospital. 
Encounter refers to ____________________________________________. - 
ANSWER The time while the patient arrives a...
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QUESTIONS AND 
VERIFIED ANSWERS 
LATEST UPDATE 2023 
Pre-Encounter refers to ________________________________________. - 
ANSWER Before the patient arrives at hospital. 
Encounter refers to ____________________________________________. - 
ANSWER The time while the patient arrives a...
CHAA Master 
QUESTIONS AND 
VERIFIED ANSWERS 
LATEST UPDATE 2023 
Customer service impressions are formed by the staff's ______ and _______ towards 
them. - ANSWER attitude and behavior 
_______ may be any patient, family member, visitor, physician, other hospital, 
personnel, third party paye...
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QUESTIONS AND 
VERIFIED ANSWERS 
LATEST UPDATE 2023 
Customer service impressions are formed by the staff's ______ and _______ towards 
them. - ANSWER attitude and behavior 
_______ may be any patient, family member, visitor, physician, other hospital, 
personnel, third party paye...
CHAA Patient Access 
Level II QUESTIONS 
AND VERIFIED 
ANSWERS LATEST 
UPDATE 2023 
What is DAR stand for? - ANSWER Department Appointment Report 
What is the DAR used for? - ANSWER To see appointments on a specific date. You 
can check in appointments from here. 
Which services use the check i...
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Level II QUESTIONS 
AND VERIFIED 
ANSWERS LATEST 
UPDATE 2023 
What is DAR stand for? - ANSWER Department Appointment Report 
What is the DAR used for? - ANSWER To see appointments on a specific date. You 
can check in appointments from here. 
Which services use the check i...
CHAA PATIENT 
ENCOUNTERS 
QUESTIONS AND 
VERIFIED ANSWERS 
New Patient - ANSWER Someone who has not received any services from the provider 
(or another provider of the same specialty or subspecialty who is a member of the same 
practice) within the past three years. 
Established Patient - ANS...
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ENCOUNTERS 
QUESTIONS AND 
VERIFIED ANSWERS 
New Patient - ANSWER Someone who has not received any services from the provider 
(or another provider of the same specialty or subspecialty who is a member of the same 
practice) within the past three years. 
Established Patient - ANS...
CHAA QUESTIONS 
AND VERIFIED 
ANSWERS LATEST 
UPDATE 2023 
What act requires language barriers to be identified and accommodated? - ANSWER 
American with Disabilities Act (ADA) under Title III 
What does AIDET stand for? - ANSWER Acknowledge, Introduce, Duration, 
Explanation and Thanks 
Two wa...
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Add to cartCHAA QUESTIONS 
AND VERIFIED 
ANSWERS LATEST 
UPDATE 2023 
What act requires language barriers to be identified and accommodated? - ANSWER 
American with Disabilities Act (ADA) under Title III 
What does AIDET stand for? - ANSWER Acknowledge, Introduce, Duration, 
Explanation and Thanks 
Two wa...
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