USPS Window Clerk Comprehensive Exam Q&A

Mission Statement Provide a reliable, efficient, trusted and affirdable universal delivery service that connects people and helps businesses grow Vision Statement A postal service that enables all citizens to connect, businesses to grow and communities to thrive in a digital world Size & scope...

ssda performs many of the same duties of an SSA; however, they also support the back office distribution functions lobby assistant helps customers identify mailing needs, ensures customers complete required forms before they reach the window, and answers customer questions LSSA maintains a com...

Communication is the art of using words effectively to impart information or ideas. S. O. L. E. R. stands for Squarely face the person. Open your posture. Lean toward the sender. Eye contact maintained. Relax while attending. Need is a desire to improve or accomplish something. G. I. S. T. ...

POS POINT OF SALE DMM Domestic Mail Manual IMM International Mail Manual ASM Administrative Support Manual POM Postal Operations Manual F-1 FINANCIAL HANDBOOK Postal Bulletin PUBLISHED BI-WEEKLY IT CONTAINS MISSING MONEY ORDER LIST THAT MUST BE CHECKED PRIOR TO CASHING ANY POSTAL M...

End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on 24 hour clock Items sent within the US APO, FPO, UN, and its territories and possessions. Domestic mail sets forth the policies, regulations and procedures governing domestic mail DMM- ...

USPS Mission Provide, trusted, affordable, universal 24-Hour Clock Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this. Delivery Methods Planes, trucks, cars, boats, bicycles, snow mobiles, mu...

What is GIST Greet. Inquire, Suggest, Thank What is the postal service mission? Provide trusted, affordable universal service Why does the Postal service go by the 24 hr clock? To keep process on task to ensure collection and delivery is on time What is the minimum size of a letter 3 1/2 x ...

S.O.L.E.R *squarely face the person *open your posture *lean towards the sender *eye contact maintained *relax while attending Actively attending (enhance listening) Need satisfaction selling Based on the simple recognition that customers buy products to satisfy their needs Need Desire t...

Express Mail Shipping Services Priority Mail Shipping Services Parcel Select Shipping Services Parcel Return Service Shipping Services International Mail Shipping Services First Class Mail Mailing Service Those services in which the Postal Service is competitive with other deliver ...

Does the Postal Service receive tax dollars for operating expenses? No What does the Postal Service rely on to fund its operations? The sale of postage, products, and services What's the Postal Service's responsibility of mail? To preserve and protect the security and sanctity of the mail in...

Extra services Certificate of mailing, COD, usps tracking, insured mail, registered mail, restricted delivery, return receipt, return receipt for merchandise, signature confirmation, special handling.