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Zendesk Admin Exam Prep: Section 6 Security and Data persistence Exam Questions With 100% Correct Answers 2024 You want to give your end users an authentication option that doesn't require them to create a new password, but you don't have the resources for a custom single sign-on (SSO). What c...

Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam Questions With 100% Correct Answers Zendesk Sandbox - answerA stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing tr...

Zendesk Admin Exam Prep: Section 2 Automated Business Rules Exam Questions With 100% Correct Answers What's the difference between a trigger and an automation? - answerTriggers are event- based. Automations are time-based. What does this trigger do? Meet ALL: Org I is IViv Vegan Type I is I...

Zendesk Training Exam Questions With 100% Correct Answers 2024 Tips to be an Active Listener? (5) - answer10 second rule Limit distraction (No phone, Slack on mute) Don't interrupt (Write down questions/thoughts) Clarify & paraphrase Listen to emotions How to be an active listener? (5) - ans...

Zendesk Training Exam Questions With 100% Correct Answers What tickets should be handled first? - answerNew/Open tickets What sort filter should be used? - answerSort by "Updated" so the oldest ticket is the next ticket handled What issues/contacts are priority? - answerCancelations, returns/...

Zendesk Support Admin Certification Exam Questions With 100% Correct Answers 2024 What is a View? - answerGroup tickets based on criteria that the Admin defines. What are Ticket Fields? - answerAreas inside tickets to add in more contextual information about the customer. What are Events? - ans...