Genesys Cloud Admin Exam Pack Questions & 100% Correct Answers | Latest Update | Graded A+

Genesys Cloud CX: Professional Certification (GCP-GCX) : The Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) is a consolidated exam that covers the following three exams: Genesys Cloud CX Certified Professional - Contact Center Administration Genesys Cloud CX Certified Pro...

What three components make up the Genesys Cloud Platform? : Collaborate, Communicate, and Contact Center Which of these are the correct 5 key features of Genesys Cloud Contact Center? a. Agent Interface b. Contact Center Management c. AWS d. Process Automation e. Scripts f. Reports, Dashboar...

What application is used to configure, customize, and maintain various aspects of the PureConnect platform? : Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? : Interaction Desktop/Interaction Connect What add-on prod...

What is Workforce Management? : The process of ensuring that the right staff are at the right place at the right time to handle customer interactions within performance objectives. A Workforce Management strategy typically includes scheduling, skills management, timekeeping and attendance, in...

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? : Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? : Dynamic Views Dynamic views give you the ability to: : 1....

Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community : a. Genesys Knowledge Network Which one of the Genesys reference reso...

Which of the following statements is true about StatServer? : StatServer is a client of SIPServer and URS but it is a server for Pulse Collector GAX Database stores information about Audio Resource Management, Operational Parameter Management and Solution Deployment (including details on Install...

Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? - Workforce Management - ACD - Quality Management - Scripts : ACD Which one of the following Genesys Cloud CX Contact Center features i...

Services Layer provides an interface for Genesys components to which of the following? a. Database management systems b. T-Servers c. Tenants d. Switches : a Which of the following includes all of the possible modes in which a Configuration Server can be deployed? a. Configuration Server...

True/False: With a Genesys Cloud CX Collaborate license, the users in your organization can make and receive customer calls. : False What license is needed to enable Workforce Engagement Management feature? a. Collaborate b. Communicate c. Genesys Cloud CX 1 d. Genesys Cloud CX 2 e. Genesys...

What are the features of the Contact Center? : 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Manage...

Genesys Cloud Collaborate : a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate : has all the features of collab...

Genesys Cloud Collaborate : a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate : has all the features of collab...

Outputs 1. AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) 2. AddDays(MakeDate(2009, 3, 2), 5) : 1. AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) -- A DateTime of March 7th, 2009 at 12:00:00PM. 2. AddDays(MakeDate(2009, 3, 2), 5) -- A Date of March 7th, 2009. Define a task : A task typi...