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Organizational Behaviour
Organizational Behaviour Package..Questions &Answers
[Show more]Organizational Behaviour Package..Questions &Answers
[Show more]Organizational behaviour Questions & Answers 
Are charismatic leaders made or born? (10) - Charisma can be created and can therefore be 
developed 
Define a conflict? (12) - A process that begins when one party perceives that another party has 
negatively affected, or is about to negatively affect s...
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Are charismatic leaders made or born? (10) - Charisma can be created and can therefore be 
developed 
Define a conflict? (12) - A process that begins when one party perceives that another party has 
negatively affected, or is about to negatively affect s...
Organizational Behaviour Questions & Answers 
____ _____ refers to an individuals ability to perceive, appreciate, and empathize with people 
from other cultures - ANSWER: global mindset 
_______ are a set of beliefs, feelings, and behavioural intentions (judgments) towards a person, 
object, or eve...
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____ _____ refers to an individuals ability to perceive, appreciate, and empathize with people 
from other cultures - ANSWER: global mindset 
_______ are a set of beliefs, feelings, and behavioural intentions (judgments) towards a person, 
object, or eve...
Organizational Behaviour Questions & Answers 
According to Herzberg, which of the following is a maintenance factor? 
a. Salary 
b. Work itself 
c. Responsibility 
d. Recognition - ANSWER: d. Recognition 
Functional managers are responsible 
a. for a single area of activity 
b. to the upper level of...
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According to Herzberg, which of the following is a maintenance factor? 
a. Salary 
b. Work itself 
c. Responsibility 
d. Recognition - ANSWER: d. Recognition 
Functional managers are responsible 
a. for a single area of activity 
b. to the upper level of...
Organizational Behaviour Questions & Answers 
2 strategies to reduce stress - ANSWER: individual emotion focused strategy 
Organizational problem focused strategy 
4 types of group tasks - ANSWER: 1. generate 
2. execute 
3. negotiate 
4. choose 
5 stages of group development - ANSWER: 1. forming 
2...
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2 strategies to reduce stress - ANSWER: individual emotion focused strategy 
Organizational problem focused strategy 
4 types of group tasks - ANSWER: 1. generate 
2. execute 
3. negotiate 
4. choose 
5 stages of group development - ANSWER: 1. forming 
2...
Organizational Behaviour Questions & Answers 
360 Degree Feedback - ANSWER: Involved collecting performance information from anyone 
that has a first hand knowledge about an employees performance. 
Adaptive Task Performance - ANSWER: Adaptability involves employee responses to task 
demands that are...
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360 Degree Feedback - ANSWER: Involved collecting performance information from anyone 
that has a first hand knowledge about an employees performance. 
Adaptive Task Performance - ANSWER: Adaptability involves employee responses to task 
demands that are...
Organizational Behaviour Questions & Answers 
Adhocracy Oriented - ANSWER: Dynamic and entrepreneurial. Values innovation and risk. 
Ideal employee has external focus and values flexibility rather than stability. 
Affective Component of Attitude - ANSWER: Feelings or emotions 
Affirmative Action - A...
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Adhocracy Oriented - ANSWER: Dynamic and entrepreneurial. Values innovation and risk. 
Ideal employee has external focus and values flexibility rather than stability. 
Affective Component of Attitude - ANSWER: Feelings or emotions 
Affirmative Action - A...
Organizational behaviour Questions & Answers 
Accommodation stage of socialization - ANSWER: period during which newcomers learn 
about company norms, values, behaviours and expectations, and adjust 
themselves to them. 
Activities - ANSWER: in Homans' theory, the physical movements, and verbal and...
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Accommodation stage of socialization - ANSWER: period during which newcomers learn 
about company norms, values, behaviours and expectations, and adjust 
themselves to them. 
Activities - ANSWER: in Homans' theory, the physical movements, and verbal and...
Organizational behaviour Questions & Answers 
Are charismatic leaders made or born? (10) - ANSWER: Charisma can be created and can 
therefore be developed 
Define a conflict? (12) - ANSWER: A process that begins when one party perceives that another 
party has negatively affected, or is about to neg...
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Are charismatic leaders made or born? (10) - ANSWER: Charisma can be created and can 
therefore be developed 
Define a conflict? (12) - ANSWER: A process that begins when one party perceives that another 
party has negatively affected, or is about to neg...
Organizational Behaviour Questions & Answers 
Explain centralization and decentralization - ANSWER: Decentralization increases as 
companies grow 
Varying degrees of centralization in different areas of the company 
Explain subjective expected utility - ANSWER: Each choice has several different outc...
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Explain centralization and decentralization - ANSWER: Decentralization increases as 
companies grow 
Varying degrees of centralization in different areas of the company 
Explain subjective expected utility - ANSWER: Each choice has several different outc...
Organizational Behaviour Questions & Answers 
360-Degree Feedback - ANSWER: An approach that involves collecting information from 
anyone who might have first hand knowledge about an employee's performance behaviour 
Ability - ANSWER: The skills, competence, and areas of expertise that enable an au...
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360-Degree Feedback - ANSWER: An approach that involves collecting information from 
anyone who might have first hand knowledge about an employee's performance behaviour 
Ability - ANSWER: The skills, competence, and areas of expertise that enable an au...
Organizational Behaviour Questions & Answers 
actor-observer effect - ANSWER: actors and observers often view the causes for the actor's 
behaviour very differently. This difference in attributional perspectives is called the 
adaptive performance - ANSWER: performance component that includes flexi...
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actor-observer effect - ANSWER: actors and observers often view the causes for the actor's 
behaviour very differently. This difference in attributional perspectives is called the 
adaptive performance - ANSWER: performance component that includes flexi...
Organizational Behaviour Questions & Answers 
- ANSWER: OB is built from the wisdom and research of the multiple disciplines above. OB is 
a complex subject. OB takes a systematic approach to the study of organizational phenomena. It 
is research-based. 
• Adequate resources 
• Effective leaders...
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- ANSWER: OB is built from the wisdom and research of the multiple disciplines above. OB is 
a complex subject. OB takes a systematic approach to the study of organizational phenomena. It 
is research-based. 
• Adequate resources 
• Effective leaders...
Organizational Behaviour Questions & Answers 
__________ help turn routine activities into valuable, important actions: 
a. shared values 
b. ambiguous descriptions 
c. sagas 
d. culturally shared symbols - ANSWER: A 
____________________are unique patterns of values and philosophies within a group ...
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__________ help turn routine activities into valuable, important actions: 
a. shared values 
b. ambiguous descriptions 
c. sagas 
d. culturally shared symbols - ANSWER: A 
____________________are unique patterns of values and philosophies within a group ...
Organizational Behaviour Questions & Answers 
- ANSWER: 
1. Thinking of money as a motivator, expectancy theory mainly suggests that 
a. money plays no part in motivating employee behaviour. 
b. money is the only extrinsic motivator. 
c. individuals need to value the reward, whether it is money or s...
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- ANSWER: 
1. Thinking of money as a motivator, expectancy theory mainly suggests that 
a. money plays no part in motivating employee behaviour. 
b. money is the only extrinsic motivator. 
c. individuals need to value the reward, whether it is money or s...
Organizational Behaviour Questions & Answers 
__________ help turn routine activities into valuable, important actions: 
a. shared values 
b. ambiguous descriptions 
c. sagas 
d. culturally shared symbols - ANSWER: A 
____________________are unique patterns of values and philosophies within a group ...
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__________ help turn routine activities into valuable, important actions: 
a. shared values 
b. ambiguous descriptions 
c. sagas 
d. culturally shared symbols - ANSWER: A 
____________________are unique patterns of values and philosophies within a group ...
Organizational Behaviour Questions & Answers 
"SMART" goals - ANSWER: Goals should be: 
Specific 
Measurable 
Attainable 
Result-orientated 
Time-bound 
adjourning - ANSWER: the final stage in group development for temporary groups, where 
attention is directed toward wrapping up activities rather...
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"SMART" goals - ANSWER: Goals should be: 
Specific 
Measurable 
Attainable 
Result-orientated 
Time-bound 
adjourning - ANSWER: the final stage in group development for temporary groups, where 
attention is directed toward wrapping up activities rather...
Organizational Behaviour Questions & Answers 
Affect - ANSWER: a broad range of feelings that people experience 
affect intensity - ANSWER: individual differences in the strength with which individuals 
experience their emotions 
affective component of attitude - ANSWER: A person's feelings or emot...
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Affect - ANSWER: a broad range of feelings that people experience 
affect intensity - ANSWER: individual differences in the strength with which individuals 
experience their emotions 
affective component of attitude - ANSWER: A person's feelings or emot...
Organizational Behaviour Test Bank 
Questions & Answers 
A conscious coordinated social unit composed of a group of people that function on a relatively 
continuous basic to achieve a common set of goals is known as a(n) 
a.) work group 
b.) team 
c.) organization 
d.) society 
e.) task force - ANSW...
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Questions & Answers 
A conscious coordinated social unit composed of a group of people that function on a relatively 
continuous basic to achieve a common set of goals is known as a(n) 
a.) work group 
b.) team 
c.) organization 
d.) society 
e.) task force - ANSW...
Organizational Behaviour Questions & Answers 
Action Research - ANSWER: A change process based on the systematic collection of data and 
then selection of a change action based on what the analyzed data indicate 
Affective Conflict - ANSWER: Conflict that is emotional and aimed at a person rather th...
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Action Research - ANSWER: A change process based on the systematic collection of data and 
then selection of a change action based on what the analyzed data indicate 
Affective Conflict - ANSWER: Conflict that is emotional and aimed at a person rather th...
Organizational Behaviour Questions & Answers 
Alternative development, evaluation, and choice - ANSWER: Perfectly rational decision maker 
exhibits maximization -- choice of decision alternative with greatest expected value. Decision 
maker under bounded rationality: alternative solutions are not al...
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Alternative development, evaluation, and choice - ANSWER: Perfectly rational decision maker 
exhibits maximization -- choice of decision alternative with greatest expected value. Decision 
maker under bounded rationality: alternative solutions are not al...
Organizational Behaviour Questions & Answers 
360 Degree Feedback - ANSWER: Gathering feedback from multiple levels of the organization. 
Ability - ANSWER: What a person is capable of. 
Alderfer's GRE Model - ANSWER: Growth, Relatedness, Existence model of needs. 
Alternative Development, Evaluatio...
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360 Degree Feedback - ANSWER: Gathering feedback from multiple levels of the organization. 
Ability - ANSWER: What a person is capable of. 
Alderfer's GRE Model - ANSWER: Growth, Relatedness, Existence model of needs. 
Alternative Development, Evaluatio...
Organizational Behaviour Terms 
Questions & Answers 
_____ occurs when individuals express feelings upon encountering others who exhibit values 
similar to their own. - ANSWER: Value congruence 
______ is the ability to understand our emotions and their impact on our work and on others. - 
ANSWER: S...
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Questions & Answers 
_____ occurs when individuals express feelings upon encountering others who exhibit values 
similar to their own. - ANSWER: Value congruence 
______ is the ability to understand our emotions and their impact on our work and on others. - 
ANSWER: S...
Organizational behaviour Questions & Answers 
1/8th rule - only 12% of organizations will actually do what is required to increase profits by 
putting people first 
2 primary OB outcomes - Job performance and organizational commitment 
2 step approach to relating - mindfulness, balancing advocacy an...
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1/8th rule - only 12% of organizations will actually do what is required to increase profits by 
putting people first 
2 primary OB outcomes - Job performance and organizational commitment 
2 step approach to relating - mindfulness, balancing advocacy an...
Organizational behaviour Questions & Answers 
- Selective perception (communication barrier) - ANSWER: *Communication barrier*: The 
tendency to process messages based on personal interests, experiences, and attitudes 
(De)centralization of authority - ANSWER: The practice in large companies of esta...
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- Selective perception (communication barrier) - ANSWER: *Communication barrier*: The 
tendency to process messages based on personal interests, experiences, and attitudes 
(De)centralization of authority - ANSWER: The practice in large companies of esta...
Organizational Behaviour Questions & Answers 
ability - ANSWER: an individual's capacity to perform the various tasks in a job 
affective commitment - ANSWER: an emotional attachment to an organization and a belief in its 
values 
affective component - ANSWER: the emotional or feeling segment of an...
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ability - ANSWER: an individual's capacity to perform the various tasks in a job 
affective commitment - ANSWER: an emotional attachment to an organization and a belief in its 
values 
affective component - ANSWER: the emotional or feeling segment of an...
Organizational Behaviour Exam Questions & Answers 
A-B-Cs of behaviour modification - ANSWER: A theory that explains employee behaviour in 
terms of antecedents conditions and consequences of that behaviour. 
Antecedents: What happens before behaviour. Example Phone makes a distinctive sound. 
Behav...
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A-B-Cs of behaviour modification - ANSWER: A theory that explains employee behaviour in 
terms of antecedents conditions and consequences of that behaviour. 
Antecedents: What happens before behaviour. Example Phone makes a distinctive sound. 
Behav...
Organizational Behaviour Questions & Answers 
___ is whether something will predict performance at work - ANSWER: Validity 
-Gender differences - ANSWER: Main distinction of gender is absenteeism. Women are more 
likely to be absent because they are more likely to have children and be absent because...
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___ is whether something will predict performance at work - ANSWER: Validity 
-Gender differences - ANSWER: Main distinction of gender is absenteeism. Women are more 
likely to be absent because they are more likely to have children and be absent because...
Organizational Behaviour Chapter 1 Questions & Answers 
_____ studies people in relation to their social environment or culture. - ANSWER: Sociology 
______ refers to what people do in an organization and how they perform. - ANSWER: 
Behaviour 
______ seeks to measure, explain, and sometimes change ...
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_____ studies people in relation to their social environment or culture. - ANSWER: Sociology 
______ refers to what people do in an organization and how they perform. - ANSWER: 
Behaviour 
______ seeks to measure, explain, and sometimes change ...
Organizational Behaviour Questions & Answer 
Accommodating style - ANSWER: Represents behavior that is cooperative but not assertive; 
Accommodations may represent an unselfish act, a long- term strategy to encourage cooperation 
by others or a submission to the wishes of others 
Achievement - ANSWE...
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Accommodating style - ANSWER: Represents behavior that is cooperative but not assertive; 
Accommodations may represent an unselfish act, a long- term strategy to encourage cooperation 
by others or a submission to the wishes of others 
Achievement - ANSWE...
Organizational Behaviour Questions & Answers 
Affirmative action - ANSWER: Refers to the policies and practices that aim to increase the 
representation of marginalized groups 
All channel network + Example - ANSWER: Permits group members to actively communicate 
with one another (self-managed teams...
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Affirmative action - ANSWER: Refers to the policies and practices that aim to increase the 
representation of marginalized groups 
All channel network + Example - ANSWER: Permits group members to actively communicate 
with one another (self-managed teams...
Organizational Behaviour Questions & Answers 
360-Degree Feedback - Performance evaluation using ratings from multiple sources 
Ability - Relatively stable capabilities for performing related activities 
Absenteeism - Physical withdrawal by not showing up for work 
Abuse - Employee assault or endang...
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360-Degree Feedback - Performance evaluation using ratings from multiple sources 
Ability - Relatively stable capabilities for performing related activities 
Absenteeism - Physical withdrawal by not showing up for work 
Abuse - Employee assault or endang...
Organizational Behaviour Questions & Answers 
"Channels" of Influence - ANSWER: 1. Slow/ deliberate (rational) 
2. Fast/ automatic (peripheral) 
"Ingroup" Relationships - ANSWER: High impact on organizational commitment, more in 
individualistic countries 
"Y" Network - ANSWER: One formal lead...
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"Channels" of Influence - ANSWER: 1. Slow/ deliberate (rational) 
2. Fast/ automatic (peripheral) 
"Ingroup" Relationships - ANSWER: High impact on organizational commitment, more in 
individualistic countries 
"Y" Network - ANSWER: One formal lead...
Organizational Behaviour Questions & Answers 
-Importance of the elements creating the dissonance 
-Degree of influence the individual believes he or she has over the elements 
-Rewards that may be involved in dissonance 
are determined by? - ANSWER: Desire to reduce dissonance 
Agreeableness - ANSW...
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-Importance of the elements creating the dissonance 
-Degree of influence the individual believes he or she has over the elements 
-Rewards that may be involved in dissonance 
are determined by? - ANSWER: Desire to reduce dissonance 
Agreeableness - ANSW...
Organizational Behaviour Exam Questions & Answers 
- 4 components of corporate social responsibility********exam and interview question (how 
would you measure if your company has high CSR?) corporate social responsibility's) - 
ANSWER: o Economic 
Required of business society (be profitable) 
I ha...
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- 4 components of corporate social responsibility********exam and interview question (how 
would you measure if your company has high CSR?) corporate social responsibility's) - 
ANSWER: o Economic 
Required of business society (be profitable) 
I ha...
Organizational Behaviour 2811 Questions & Answers 
(OB Mod) 
Organizational Behaviour Modification - ANSWER: a theory that explains employee behaviour 
in terms of the antecedent conditions & consequences of the behaviour. 
attempt to change the behaviour by managing the antecedent and consequence. ...
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(OB Mod) 
Organizational Behaviour Modification - ANSWER: a theory that explains employee behaviour 
in terms of the antecedent conditions & consequences of the behaviour. 
attempt to change the behaviour by managing the antecedent and consequence. ...
Organizational Behaviour Chapter 3 Questions & Answers 
_____ are evaluative statements, either positive or negative, about objects people or events. - 
ANSWER: Attitudes 
_______ is the degree to which employees believe the organization values their contributions and 
cares about their well being -...
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_____ are evaluative statements, either positive or negative, about objects people or events. - 
ANSWER: Attitudes 
_______ is the degree to which employees believe the organization values their contributions and 
cares about their well being -...
Organizational Behaviour Quiz Questions & Answers 
______ are brief physiological, behavioural, and psychological experiences directed toward 
someone or something that put people o=in a state of readiness. - ANSWER: Emotions. 
______ involves modifying behaviour to be consistent with required emoti...
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______ are brief physiological, behavioural, and psychological experiences directed toward 
someone or something that put people o=in a state of readiness. - ANSWER: Emotions. 
______ involves modifying behaviour to be consistent with required emoti...
Organizational behaviour deel II Questions & Aanswers 
Action team - ANSWER: a team that executes brief performances thatare repeated undernew 
conditions. Its members are technically specialized, and need 
to coordinate their individual contributions with each other. 
Adaptive decisions - ANSWER: d...
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Action team - ANSWER: a team that executes brief performances thatare repeated undernew 
conditions. Its members are technically specialized, and need 
to coordinate their individual contributions with each other. 
Adaptive decisions - ANSWER: d...
Chapter 10- Organizational Behaviour Questions & Answers 
Absorption - ANSWER: People and work units also gain power by absorbing or neutralizing the 
impact of environmental shifts as they occur. Ex. The ability of maintenance crews to come to 
the rescue when machines break down. 
Assertiveness - ...
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Absorption - ANSWER: People and work units also gain power by absorbing or neutralizing the 
impact of environmental shifts as they occur. Ex. The ability of maintenance crews to come to 
the rescue when machines break down. 
Assertiveness - ...
Organizational Behaviour Questions & Answers 
1. job redesign - ANSWER: change the breadth and depth 
1. Size 
1. additive task 
3. disjunctive task 
3. conjunctive task - ANSWER: additive- group performance is based off of individual members 
of the group 
Disjunctive- group performance is based of...
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1. job redesign - ANSWER: change the breadth and depth 
1. Size 
1. additive task 
3. disjunctive task 
3. conjunctive task - ANSWER: additive- group performance is based off of individual members 
of the group 
Disjunctive- group performance is based of...
Organizational behaviour Questions & Answers 
( ) characterizes people who are quiet, shy and cautious - ANSWER: Introversion 
( )Exists when the individuals identities require similar personality traits, values, and other 
attributes - ANSWER: High consistency 
A persons beliefs that here she has t...
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( ) characterizes people who are quiet, shy and cautious - ANSWER: Introversion 
( )Exists when the individuals identities require similar personality traits, values, and other 
attributes - ANSWER: High consistency 
A persons beliefs that here she has t...
Organizational Behaviour Final Review Questions & Answers 
A strength of group decision-making is that 
A) group decision-making will be faster. 
B) group discussions will be shared equally. 
C) there will be increased acceptance of the decision. 
D) group decision making will not be viewed as legit...
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A strength of group decision-making is that 
A) group decision-making will be faster. 
B) group discussions will be shared equally. 
C) there will be increased acceptance of the decision. 
D) group decision making will not be viewed as legit...
Organizational Behaviour CH-05 Questions & Answers 
1. Individuals are unable to break out of old ways of thinking about reward and recognition 
practices - ANSWER: This is demonstrated when management emphasizes quantifiable 
behaviours to the exclusion of non-quantifiable behaviours; when manageme...
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1. Individuals are unable to break out of old ways of thinking about reward and recognition 
practices - ANSWER: This is demonstrated when management emphasizes quantifiable 
behaviours to the exclusion of non-quantifiable behaviours; when manageme...
Organizational Behaviour Questions & Answers 
____ is a goal of virtually all organizations. - ANSWER: Survival 
87 percent of executives believe that ____ is a strategic priority for their organization. - 
ANSWER: innovation 
A large Canadian corporation has recently merged with a French company. W...
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____ is a goal of virtually all organizations. - ANSWER: Survival 
87 percent of executives believe that ____ is a strategic priority for their organization. - 
ANSWER: innovation 
A large Canadian corporation has recently merged with a French company. W...
Organizational Behaviour Questions & Answers 
A manageable level of conflict, members who are conscientious, and effective leadership - 
ANSWER: When organizing a team to develop a new quality control system, management 
wanted to assign team members having characteristics common to effective teams....
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A manageable level of conflict, members who are conscientious, and effective leadership - 
ANSWER: When organizing a team to develop a new quality control system, management 
wanted to assign team members having characteristics common to effective teams....
Chapter 7 Organizational Behaviour 
Questions & Answers 
"What ought to be" - ANSWER: Refers to goals and helps evaluate the selected choice. 
Action scripts - ANSWER: Programmed decision routes that speed up our responses to pattern 
matches or mismatches. 
They effectively shorten the decision-m...
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Questions & Answers 
"What ought to be" - ANSWER: Refers to goals and helps evaluate the selected choice. 
Action scripts - ANSWER: Programmed decision routes that speed up our responses to pattern 
matches or mismatches. 
They effectively shorten the decision-m...
Organizational Behaviour Midterm Questions & Answers 
2 Types of Citizenship Behaviour - ANSWER: Interpersonal: voluntary employee contributions 
that improve the overall quality of the workplace environment 
Organizational: Supporting, and defending the organization and being very loyal to it. 
Thr...
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2 Types of Citizenship Behaviour - ANSWER: Interpersonal: voluntary employee contributions 
that improve the overall quality of the workplace environment 
Organizational: Supporting, and defending the organization and being very loyal to it. 
Thr...
Organizational Behaviour – Communication Questions & Answers 
- Formal Channels - ANSWER: Are established by the organization and transmit messages that 
are related to the professional activities of members 
- Informal Channels - ANSWER: Used to transmit personal or social messages in the 
organi...
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- Formal Channels - ANSWER: Are established by the organization and transmit messages that 
are related to the professional activities of members 
- Informal Channels - ANSWER: Used to transmit personal or social messages in the 
organi...
Organizational Behaviour CH-11 Questions & Answers 
1. Leader-Member Relations - ANSWER: The degree of confidence, trust, and respect members 
have for their leader. 
2 Contemporary Leadership Theories with a common theme that view leaders as individuals who 
inspire followers through their words, i...
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1. Leader-Member Relations - ANSWER: The degree of confidence, trust, and respect members 
have for their leader. 
2 Contemporary Leadership Theories with a common theme that view leaders as individuals who 
inspire followers through their words, i...
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