1 Exam (elaborations) HDI Desktop Support Manager Standards Revision Exam Questions And Complete Answers. 2 Exam (elaborations) HDI Desktop Support Technician Prep Exam Questions Solved Correctly. 3 Exam (elaborations) HDI Support Center Analyst Self-Test Questions Solved Correctly. 4 Exam (elab...
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1) What is active directory? - Answer Active directory authorizes and authenticates all users and computers in a window domain network, ensuring the security of the computer and software. Through active directory various functions can be managed like creating admin users, connecting to printers o...
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Add to cart1) What is active directory? - Answer Active directory authorizes and authenticates all users and computers in a window domain network, ensuring the security of the computer and software. Through active directory various functions can be managed like creating admin users, connecting to printers o...
Why is it important to recognize a customers psychological needs when resolving incidents? - Answer Unresolved psychological issues can have a negative affect on the resolution. A talkative customer can result in extended call times. What is a best practice for disengaging from a customer? - A...
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Add to cartWhy is it important to recognize a customers psychological needs when resolving incidents? - Answer Unresolved psychological issues can have a negative affect on the resolution. A talkative customer can result in extended call times. What is a best practice for disengaging from a customer? - A...
Identify the characteristics of an effective leader - Answer Leads by example Encourages participation, initiative and creative thinking Ethical behavior Demonstrates a positive attitude Motivates others Practices active listening Identify ways to exhibit personal accountability - Answer ...
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Add to cartIdentify the characteristics of an effective leader - Answer Leads by example Encourages participation, initiative and creative thinking Ethical behavior Demonstrates a positive attitude Motivates others Practices active listening Identify ways to exhibit personal accountability - Answer ...
Abandon Before Answer (ABA) - Answer The percentage of total calls received where callers hang up or leave the queue before reaching a support team member Access Management - Answer Manage access requests in a manner that meets the business needs. Access management procedures are based on t...
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Add to cartAbandon Before Answer (ABA) - Answer The percentage of total calls received where callers hang up or leave the queue before reaching a support team member Access Management - Answer Manage access requests in a manner that meets the business needs. Access management procedures are based on t...
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