Customer service Bundled Exam Questions and CORRECT Answers

NRF Customer Service Study Guide Part 1 UPDATED Exam Questions and CORRECT Answers A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants ...

NRF Customer Service Review UPDATED Exam Questions and CORRECT Answers When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:• An excuse for the product's failure • A cup of coffee• Service with a smile - CORRECT ANSWERYou...

NRF Customer service UPDATED Exam Questions and CORRECT Answers A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - CORRECT ANSWER- Ge...

Customer Service Certification Exam Review UPDATED Actual Exam Questions and CORRECT Answers Comparison Shopping - CORRECT ANSWER- The customer who spends time searching for the best price or deal on the item she is looking to purchase Innovative Buyer - CORRECT ANSWER- The buyer who wants t...

Customer Service final PASSED Actual Exam Questions and CORRECT Answers When a person receives bad customer service, what is he or she most likely to do? - CORRECT ANSWER- never do business with the comany again True or False? Finding a new customer is cheaper than keeping an existing one? - CO...

Customer Service final UPDATED Actual Exam Questions and CORRECT Answers 1. Customers demand exceptional _______________. - CORRECT ANSWER- service 1. Every customer experience is _____________; however, all customers expect a quality product, reliable timely service, and reasonable prices. - ...

Customer Services Test UPDATED Actual Exam Questions and CORRECT Answers You are working in a local paint supply store when a customer comes in with a color sample and asks you to mix paint that will match the color she wants. Although you have received training using the color mixing machine...

Customer Service 1 - Customer Service Foundations UPDATED Actual Exam Questions and CORRECT Answers What is NOT a common name for an external customer? - CORRECT ANSWER- contractor Contractors are more often viewed as internal customers, not external customers, even though they don't work...