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Summary ADD Use Case User Stories and Development Methodology.docx ADD: Use Case, User Stories, and Development Methodology - Figure 1. Use Case $7.49
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ADD: Use Case, User Stories, and Development Methodology
-
Figure 1. Use
Case Diagram
Use Case
#1 / Actor
1/
Customer
Customer
Website
Purchase
s
The CRM
System is
modernize
d to
communic
ate with
the
company
, website. Customers can browse products, track orders, place orders, review account information, etc (Salesforce.com, inc, What is
crm? 2021).
ID: UseCase-Actor1
Title: Customers Logs into Mobile Application / Browse or Purchase Products
Description: This use case describes how the Customer logs into the website, browses products, and places orders.
Primary Actor: Customer
Trigger: Customer Visits Company Website
Preconditions: 1. Customer Username / Password is Authenticated.
2. Website / CRM Systems are online and active.
3. Products are available for sale.
Normal Course: 1. Customer visits website and logs in.
2. Customer uses website search features to browse products.
3. Customer adds products to cart for purchase.
4. Website / CRM System communicate order information.
5. Once all products are in the cart, the customer enters payment information, choice of credit card or
PayPal payment options.
6. Once payment is authorized, transaction is processed.
7. CRM sends email to Inventory department.
8. CRM sends email to Shipping department.
9. CRM sends email to Customer.
10. Shipping label is then created in the system and automatically sent to the Shipping Dept. to attach to
product order when shipped.
11. Once product is boxed to be shipped, an automatic email is sent to customer with tracking link.
12. Customer can also review account information, past orders, etc.
Postconditions: 1. Customer order is placed.
2. Product is shipped to the customer.
Frequency of Use: As Needed.
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