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Summary Systems Operations and Maintenance Practices.doc BSA/ 520 Gail Systems Operations and Maintenance Practices BSA/ 520 Introduction The city of Smallville has requested that Gail Industries conduct an information systems review. The review is necessa$7.49
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Summary Systems Operations and Maintenance Practices.doc BSA/ 520 Gail Systems Operations and Maintenance Practices BSA/ 520 Introduction The city of Smallville has requested that Gail Industries conduct an information systems review. The review is necessa
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Systems Operations and Maintenance P BSA/ 520 Gail Systems Operations and Maintenance Practices BSA/ 520 Introduction The city of Smallville has requested that Gail Industries conduct an information systems review. The review is necessary to satisfy SCOPEs contract. As IT Manager I, Donna Gi...
systems operations and maintenance practicesdoc bsa 520 gail systems operations and maintenance practices bsa 520 introduction the city of smallville has requested that gail industries condu
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BSA/ 520
Gail Systems Operations and Maintenance Practices
BSA/ 520
Introduction
The city of Smallville has requested that Gail Industries conduct an information system’s
review. The review is necessary to satisfy SCOPE’s contract. As IT Manager I, Donna Gillette
Willis will be leading the assessment to determine if the systems currently meet and will continue
to meet the organization’s objectives. The review will begin with an evaluation of systems that
are presently in place. The review will include the systems operations and maintenance practices.
There will also be a determination of whether SLA’s from both internal and external service
provider is defined and managed. Upon finalizing the evaluation, recommendations will be made
to Smallville to assist with their ever-evolving technology demands.
Smallville’s Information Technology Assessment will be a review of:
Operations and Observation Opportunities Maturity Risk
•••oo
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