STR 581 WEEK 2 CAPSTONE FINAL EXAMINATION GRADE A VERIFIED

STR 581 Capstone Exam 1. The concept that some leadership attributeswill work in some situations but not in others can be described by the behavioral theory leadership effectiveness theory tactical theory contingency theory Sam Meyers manages a telemarketing call center. He has 20 employees working for him who are displeased with the way he yells and threatens to terminate them for what they see as small issues. Which kind of power is Sam using to get the job done? Referent power Reward power Coercive power Legitimate power STR 581 Casptone Exam 3. Which of the following is considered an organizational blueprint , which prescribes the quantity and time frame for when each end product will be assembled? WBS (Work Breakdown Structure) ERP (Enterprise Resource Planning) MRP (Material Requirements Plan) MPS (Master Production Schedule) In performing a SWOT analysis, which of the following would be considered as a threat? Competitors Lack of a strategic plan Increased product demand Recognized brand STR 581 Casptone Exam 5. During the implementation of a project, which of the following should be the primary focus of a consulting firm? The correct project software Application of the learning curve theory Tools and materials availability People management skills Which of the following is considered a major process flow structure? Fabrication Lead Time Project Lean Manufacturing STR 581 Casptone Exam 7. Some studies indicate the best approach for transformational changemay have the chief executive officer create an atmosphere for change and begin establishing a vision and establish a reward system but let others decide how to initiate change but carefully set limits for the program Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle? Control charting Project management Standard deviation Continuous improvement STR 581 Capstone Exam 9. What can affirmative action assist organizations in achieving that diversity initiatives cannot? Correcting specific problems of the past Increased productivity Maximizing creativity Maximizing workforce commitment According to the job characteristics model,autonomy is defined as the degree to which a job generates direct and clear information about performance a job provides the worker freedom, independence, and discretion a job has an impact on the lives or work of other people a job requires completion of a whole and identifiable piece of work STR 581 Casptone Exam 11. Active listening requires: interruptions to get your point across summarizing all areas of the performance-interview feedback discussion. summarizing only the areas of agreement verbal communications only An example of control criteriathat can be used in any situation is __. number of calls taken per day employee satisfaction client requests completed per hour average time to process paperwork STR 581 Capstone Exam 13. Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __ the relative level of job performance for each candidate on the basis of available information. assign abandon predict accept Which of the following is ISO 14000primarily concerned with? Time management Continuous improvement management Environmental management Quality management STR 581 Final Exam 15. Which of the following is a desirablestrategy for managers aiming to reduce the negative consequences of rumors? Creating a more informal communication environment at the workplace Initiating disciplinary action against the employee who started the rumor Encouraging employees to communicate their concerns and suggestions Refusing to comment on issues that appear to be controversial and unfair __ refers to an individual’s belief that he or she is capable of performing a task. Self-efficacy Emotional contagion Affect intensity Self-determination STR 581 Final Exam 17. When an employee volunteers toruna canned food drive, this is an example of organizational citizenship behavior employee productivity job satisfaction employee happiness As a university student, yourinstitution’s social principles and practices reflect on you, as a stakeholder, in the organization. Therefore, it is your right to question how these practices shouldbe evaluated in relation to the social issues that the school is addressing. If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be __. socially image conscious fulfilling its social obligation socially aware socially responsive STR 581 Final Exam 19. A project can be segmentedinto which of the following? Events Success markers Work packages Sub-jobs In order to make their firm a learningorganization, managers should increase the degree of departmentalization reinforce interdependence and reduce boundaries penalize mistakes avoid the use of cross-functional teams STR 581 Final Exam 21. Conflicts can be resolvedby withdrawing from them or suppressing them. This conflict-management technique is known as __. accommodating forcing avoiding compromising Adoration of a charismaticleader by followers can lead tolimiting suggestions of fixes and improvements a competitive work environment greater understanding of the company mission difficulty in developing a successor Which of the following statements is truewith regard to the effectiveness of tactics? All tactics are equally effective with regard to upward influence. Individuals from collectivist cultures are typically more likely to use soft tactics that reflect personal power. The combination of a soft tactic with reasonable persuasion is more effective than a combination of two hard tactics. Soft tactics are less effective than hard tactics when used individually __ is the biggesthurdle to overcome in a pay-for-performance plan. Merit-pay increases Compensation equation Inflation Salary cap performance level Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions.What type of training methoddoes Mary’s new employer use? On-the-job training Information presentation Simulation Organizational development In _, workers have been fired for refusingto quit smoking, for living with someone without being married, drinking a competitor’s product, motorcycling, and other legal activities outside of work. lifestyle discrimination invasion of privacy defamation constructive discharge Which of the following is one of Dr. Eli Goldratt’srules of production scheduling for optimized production technology? If you lose an hour at a bottleneck it is better than making scrap. Do not allow bottlenecks to govern the flow of the line. Utilization and activation of a resource are not the same. An hour saved at a bottleneck operation does not increase the process flow. The Civil Rights Act of 1991offered what for victims of unintentional discrimination? race norming adverse impact affirmative action monetary damages and jury trials Which of the followingis an element that addresses elimination of waste under lean production? Minimized run times Production ahead of demand Group plant loading technology Kanban production control system Trainingthat results in __ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance. reinforcement of training simulation of training applicability of training negative transfer of training