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MNO3703 ASSIGNMENT 2 2021
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CONTAINS WELL EXPLAINED SOLUTIONS FOR 2021 SEMESTER ASSIGNMENTS FOR MN03703. USEFUL GUIDELINES FOR BETTER GUIDANCE ON THE LONG AND DEMANDING ACADEMIC YEAR.
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MNO3703 ASSIGNMENT 22021
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1) At a fundamental level performance improvement is about changing the way organisations
create and deliver value to their customers. How is this recognised in the EFQM
Excellence Model where processes are the central criterion? (Chapter 10)
1. It is a host of different approaches used to improve performance.
2. It creates an environment of uncertainty.
3. It substantiates the interaction of people and technology.
4. It is a continuous process involving setup changes in production.
5. It links the enablers and the results together.
Refer prescribed book chapter 10 page 199
2) In the introduction of process management how is it driven directly or connected to an initiative?
(chapter 10)
1. This strategic initiative creates better market demand for standard products.
2. This strategic initiative builds better structures within the organisations processes.
3. It enables procurements to purchase materials more effectively.
4. This is a strategic initiative driven through Lean to increase customer satisfaction and reduce
working capital.
5. It creates an environment where people are motivated.
Refer prescribed book chapter 10 page 223
3) What are the main movements that influences process redesign? (Chapter 11)
1. New market demand and cost structures.
2. New product development and new projects.
3. Introducing new products and designs.
4. Lean production and process re-engineering.
5. New process implementation and new systems.
Refer to prescribed book chapter 11 page 226
4) Which of the following are two important requirements that a good quality management
system should meet? (Chapter 12)
1. Customer requirements and organisation requirements
2. Documentation and implementation
3. Process and control
4. Analysis and results
5. Management responsibility and product realisation
Refer to prescribed book chapter 12 page 245
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