ACO 311-Essentials of MIS, 13e (Laudon/Laudon) Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

ACO 311-Essentials of MIS, 13e (Laudon/Laudon) Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Essentials of MIS, 13e (Laudon/Laudon) Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 1) From your reading of the chapter's opening case, Skullcandy chose enterprise resource planning software from which of the following ERP vendors? A) Oracle B) SAP C) IBM D) Microsoft E) Infor Global Solutions Answer: B Difficulty: 1: Easy AACSB: Analytical Thinking LO: 9-1: How do enterprise systems help businesses achieve operational excellence? 2) Which of the following provides a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes? A) Process management software B) ERP systems C) Groupware D) CRM software E) Supply chain management systems Answer: B Difficulty: 2: Moderate AACSB: Information Technology LO: 9-1: How do enterprise systems help businesses achieve operational excellence? 3) Enterprise software is built around thousands of predefined business processes that reflect: A) government regulations. B) industry benchmarks. C) best practices. D) cutting edge workflow analyses. E) the firm's culture. Answer: C Difficulty: 2: Moderate AACSB: Information Technology LO: 9-1: How do enterprise systems help businesses achieve operational excellence? 4) Which of the following is not true about enterprise systems? A) Enterprise systems help firms respond rapidly to customer requests for information or products. B) Enterprise system data have standardized definitions and formats that are accepted by the entire organization. C) Enterprise software is expressly built to allow companies to support their existing business practices. D) Enterprise software includes analytical tools to evaluate overall organizational performance. E) Enterprise systems provide firm-wide information to help managers make better decisions. Answer: C Difficulty: 2: Moderate AACSB: Analytical Thinking LO: 9-1: How do enterprise systems help businesses achieve operational excellence? 5) You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take? A) Rewrite the software to support the way the company's business processes work. B) Select the business processes you wish to automate. C) Map the company's business processes to the software's business processes. D) Map the software's business processes to the company's business processes. E) Select the functions of the system you wish to use. Answer: E Difficulty: 2: Moderate AACSB: Analytical Thinking LO: 9-1: How do enterprise systems help businesses achieve operational excellence? 6) Which of the following enables a company to tailor a particular aspect of enterprise software to the way a company does business? A) Configuration tables B) Web services C) Data dictionaries D) Middleware E) Groupware Answer: A Difficulty: 2: Moderate AACSB: Information Technology LO: 9-1: How do enterprise systems help businesses achieve operational excellenc