100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
Class notes Supply Chain Management Operations and Supply Chain Management International Business year 2 NHL Stenden, ISBN: 9781118808900 $4.31
Add to cart
Quickly navigate to
Preview
  2.  
  3. NHL Stenden Hogeschool (NHL)
  4.  
  5. Supply Chain Management

Class notes

Class notes Supply Chain Management Operations and Supply Chain Management International Business year 2 NHL Stenden, ISBN: 9781118808900

1 review
 7 purchases
  • Course
  • Supply Chain Management
  • Institution
  • NHL Stenden Hogeschool (NHL)
  • Book
  • Operations and Supply Chain Management

Class notes Supply Chain Management Operations and Supply Chain Management International Business year 2 NHL Stenden, ISBN: 8900 Professor: P. Hartog

Preview 4 out of 32  pages

Document information

  • August 29, 2021
  • 32
  • 2020/2021
  • Class notes
  • P. hartog
  • All classes

Subjects

  • supply chain management
  • operations management
  • nhl stenden
  • international business

Connected book

book image

Book Title:

Author(s):

  • Edition:
  • ISBN:
  • Edition:

More summaries for

  • Get the Advantage with the Updated [Operations and Supply Chain Management,Russell,8e] 2023 Test Bank
All for this textbook (1)

Written for

  • NHL Stenden Hogeschool (NHL)
  • International Business
  • Supply Chain Management
All documents for this subject (5)

1  review

review-writer-avatar

By: robinhoekstra1 • 3 year ago

Seller

avatar-seller
esmeejs

Reviews received

Content preview

Supply chain & operations management - the test is NOT based upon the book

1. Processes
2. Lean & value stream mapping
3. Inventory management
4. Warehouse management
5. Transport management
6. Planning & forecasting

Everything that needs to be studied is in Pauls’ Boutique.

Lecture 1 - September 3 2020
For the project: We need to be able to draw processes, this can be done by owcharts
Know for the test: The existence of decision boxes and that you have to use a di erent shape
based on that.
- Important to know the di erent symbols used in a owchart and how to build a owchart.
Learning objectives theme 1 - processes
• De ne both business functions and business processes (slides)
• Explain the di erence between business functions and business processes (slides)
• Understand about business cycles (event driven process chains) (article Pauls Boutique)
• Understand about process types and their characteristics and product-process matrix (project,
batch etc.) (chapter 6)
• Apply the knowledge on process types (chapter 6)
• Understand about production strategies (MTS, MTO, ATO, ETO) (article Pauls Boutique)
• Apply the knowledge on production strategies (article Pauls Boutique)
• Understand the basics on building a owchart (chapter 6)
• Apply the knowledge on building a owchart (chapter 6)
• Understand the principles for redesigning a process (chapter 6)
• Understand that automation is NOT a problem xer (chapter 6)

Business functions: Activities of every department. It’s an organisational unit (department).
- Finance department
- Marketing & sales department
- R&D engineering department
- Planning
- Procurement
- Manufacturing
- Distribution
- etc.
(function has a lot of processes in it)

Business process: The process can go through multiple departments. Group of related tasks
with speci c inputs & outputs.
Collectie van samenhangende activiteiten die starten met een trigger en eindigen met de levering
van één of meerdere producten.
(business analysis is always about processes. Business processes can be through a lot of
di erent functions.)

Di erence business functions and business process: business process is a serie of related
tasks that results in the desired output. A business function is an organisational unit of a business
with speci c sets of responsibilities / tasks that it executes to help the business carry out its
overall objectives and processes.

• What are the bene ts of describing business processes, instead of describing activities of every
department (business function)?



Page 1 of 32


fffffi fi ff fi ff fl fl fi fl fl flff

,Business cycles - event driven process chains:
If you zoom into a process you will nd di erent events. The events drive logistic, nance, HR etc.
The processes consist of a collection of events which match with each other (activities).




In dit voorbeeld zie je dat het ‘event’ is dat er een klanten order is ontvangen. Deze klanten order
zet logistics, nance en andere afdelingen aan die te maken hebben met het verwerken van een
klanten order. Andere afdelingen die getriggerd zouden kunnen worden door het event zijn
bijvoorbeeld customer center of het warehouse.

Business cycles (general cycles in every business) - these processes go through di erent
departments.




Page 2 of 32


fi fi ff fi ff

, Andere veel voorkomende cycles zijn:
• P2P: Purchase to pay / procure to pay / req to cheque
• Buy something, later on invoice.
• O2O: opportunity to order
• Go to Africa, you see everyone on barefoot, that’s an opportunity.
• O2I: opportunity to invoice
• I2C: Issue to complete (production / manufacturing)
• C2L: Concept to launch (product development)
• SNR: Sustain and Retain (customer services and support) - klanten ondersteunen en behouden.
• H2R: Hire to Retire
• HR department hire people, guide them, educate them and later help them to retire.
• O2C: Order to cash
• If you have an order you want to have the cash.

Process types and their characteristics




Project:
- one of a kind production of a product to customer order.
- Unique purpose
- Not repetetive
- Relatively short period of time
- One-time operational activity or e ort
- Draws resources from multiple departments
- Large investment of funds and resources
- e.g. construction projects, ship building, new-product development, and aircraft manufacturing.
Batch:
- For example brewing beer: the amount of beer you can brew is limited by the size of the tank.
- One bench stays together.
- Same uniform character / quality.
- Produced according to a single manufacturing order during the same cycle of manufacturing.
- Process many di erent jobs at the same time in groups or batches.
- e.g. printers, bakeries, machine shops, education and furniture making.
Batch number = lot number.
- Identi cation number.
Page 3 of 32


fi ff ff

, - Products with the exact same batch number are the exact same product.

Mass:
- Produce large volumes of a standard product for a mass market.
- Stable product demand, product volume is high.
- Few number of di erent products.
- e.g. automobiles, televisions, personal computers, fast food and most consumer goods.
Continues:
- It’s really expensive to stop the process - too expensive, so the process cannot be stopped. ->
always go on.
- For very high-volume commodity products that are very standardised.
- E.g. oil, paper and water
- Very few di erent kind of products.
Batch number in continues process: speci c identi ed amount produced in a unit of time or
quantity in a manner that assures its having a uniform and quality within speci ed limits.

Product-process matrix:
- intermittent = stopping and starting often and in short periods (like rain falling in the
Netherlands)
- Repetitive = done many times in the same way.
- Project and batch production are intermittent.
- Mass and continues production are repetitive.




Page 4 of 32



ff ff fi fi fi

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller esmeejs. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $4.31. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

69052 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 15 years now

Start selling
$4.31  7x  sold
  • (1)
Add to cart
Added