Essay
Learning outcome 1
- Course
- Institution
How communications are effective and uses at the airport.
[Show more]
Seller
Follow
fernandeskenocia7
Content preview
Kenocia Fernandes244890
Unit 03 Aviation Communications
AVIATION COMMUNICATIONS
LO1: Be able to carry out effective aviation
communications.
1.1 Communicate using correct communication methods and
protocols.
1.2 Explain systems used for aviation communication.
1.3 Identify communication methods used in aviation.
1.4 Describe terminology used in aviation communication.
1.5 Explain the importance of accuracy in aviation communication.
1.6 Identify protocols that should be adhered to when
communicating.
1.7 Explain time related codes relevant to aviation.
, Kenocia Fernandes
244890
Unit 03 Aviation Communications
1.1 Communicate using correct communication
methods and protocols.
Script: Check-in agent script.
Scenario - This is a scenario based on a checking in agent passenger who
encountered a problem wherein she had exceeded her baggage allowance
and the agent resolved her problem.
Staff: Next passenger please,
Staff: Hi ma’am can I have your ticket and passport. (Smile)
Pax: Yah sure here you go.
Staff: Thank you.
Staff: Do you have anyone else travelling with you?
Pax: No ma’am (with a smile)
Staff: Do you prefer a window or an aisle seat?
Pax: An aisle seat please ma’am.
Staff: Alright that’s done for you. May I know how many bags you’re
checking in?
Pax: 2 bags, one handbag and one luggage.
Staff: Could you place your bag on the luggage belt for me.
Pax: Yes sure (Placing the luggage on the belt)
Staff: Oh no you have exceeded the baggage limit by 1.5 kgs. If you
want, you could also transfer some of your items from the baggage to
your hand luggage.
Pax: Yeah sure I’ll do that. (Shifting the
items)
Staff: Brilliant that’s fine now. Thank
you, ma’am,
(Sticking the tags on bags)
Staff: (printing the boarding pass) here
you go your boarding pass and your
passport. Do you have any questions?
Pax: No ma’am
Staff: Alright …have a safe journey.
Thank you, bye.
Pax: Bye
1.2 Explain systems used for aviation communications.
SITA (Société Internationale de Telecommunications
Aeronautiques): is a multinational IT and telecommunication
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller fernandeskenocia7. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $15.82. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
76462 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now