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Cisco 820-605 Practice Test, 820-605 Exam Dumps Update
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https://www.pass4itsure.com/820-605.html2021 Latest pass4itsure 820-605 PDF and VCE dumps Download
820-605Q&As
Cisco Customer Success Manager (DTCSM)
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820-605 Practice Test | 820-605 Study Guide | 820-605 Exam Questions 1/7
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2021 Latest pass4itsure 820-605 PDF and VCE dumps Download
QUESTION 1
Which two outcomes are expansion opportunities within customer success? (Choose two.)
A. expansion of solution features
B. renewal of solution subscription
C. purchase of a new solution
D. deployment of solution
E. expansion of solution services
Correct Answer: AD
QUESTION 2
A customer informs their Customer Success Manager that they are not realizing the savings expected with their
technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action
does the Customer Success Manager take first?
A. Engage the service delivery manager and request two days of free consultation for the customer
B. Communicate to the technical customer center and request that an expert contact the customer to discuss the
purchased solution
C. Escalate the situation to your manager and request a customer visit to understand concerns and expectations
D. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting
with the account team to discuss next steps
Correct Answer: D
QUESTION 3
The customer wants to reduce their exposure to security events. Which business outcome is critical to the company\\'s
success?
A. risk management
B. market growth
C. sustainability
D. cost efficiency
Correct Answer: A
820-605 Practice Test | 820-605 Study Guide | 820-605 Exam Questions 2/7
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