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MNO3701 STUDY NOTES + EXAM PACK
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MNO3701Study Notes 2015
Written by Class of 2015
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,Chapter 1 Operations management
What is operations management?
• Operations management is the activity of managing the resources which are
devoted to the production and delivery of products and services. It is one of
the core functions of any business, although it may not be called operations
management in some industries. The span of responsibility varies between
companies, but will usually overlap with the other functions.
• Operations management is concerned with managing processes. And all
processes have internal customers and suppliers. But all management
functions manage processes. Therefore, operations management has
relevance for all managers.
what are the similarities between all operations?
• All operations can be modelled as input–transformation–output processes.
They all have inputs of transforming resources, which are usually divided into
‘facilities’ and ‘staff’, and transformed resources, which are some mixture of
materials, information and customers.
• Few operations produce only products or only services. Most produce some
mixture of tangible goods or products and less tangible services.
• All operations are part of a larger supply network which, through the
individual contributions of each operation, satisfies end customer
requirements.
• All operations are made up of processes that form a network of internal
customer–supplier relationships within the operation.
• End-to-end business processes that satisfy customer needs often cut across
functionally based processes.
How are operations different from each other? /
• Operations differ in terms of the volume of their outputs, the variety of
outputs they produce, the variation in demand with which they have to
cope and the degree of ‘visibility’ or customer contact they have.
• High volume, low variety, low variation and low customer ‘visibility’ are
usually associated with low cost.
, What do operations managers do and why is it so important?
• _ Responsibilities include the translation of strategy into operational action,
the design of the operation (not only the products and services themselves
but the systems or processes which produce them), the planning and
controlling of the activities of the operation and the improvement of the
operation over time.
• Operations management can have a profound effect on reducing the costs
incurred by an organization, increasing its revenue, reducing the amount of
investment needed and providing the basis for future innovation.
• It is increasingly important because a more turbulent and dynamic business
environment
Requires new thinking from operations managers.
• Because of the cost structure of many organizations, improving operations
practice can be the most effective way to improve the financial performance
of the organization.
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