Test Bank for Organizational Behavior 6th Edition McShane

True / False Questions 1. According to the MARS model of individual behavior and performance, employee performance will remain high even if one of the four factors is low in a given situation. True False 2. The MARS model identifies the four main factors that influence individual behavior: motivation, ability, role perceptions, and situational factors. True False 3. Motivation is an external force on the person that causes him/her to engage in specific behaviors. True False 4. Intensity refers to the fact that motivation is goal-directed, not random. True False 5. The forces within a person affect the employee's motivation. True FalseMultiple Choice Questions Full file at 46 . Which of the following directly influences an employee's voluntary behavior and performance? A. Role perceptions B. Moral intensity C. Corporate social responsibility D. Uncertainty avoidance E. Incom e 47 . Which of the following identifies the four factors that directly influence individual behavior and performance? A. Utilitarianis m B. MARS model C. Schwartz's model D. Holland's model E. Myers-Briggs Type Indicator Full file at 48 . Which of the following are external to the individual but still affect his/her behavior and performance? A. Motivatio ns B. Role perceptions C. Situational factors D. Abilitie s E. Resolution s 49 . _____ represents the forces within a person that affect the direction, intensity, and persistence of voluntary behavior. A. Motivati on B. Personalit y C. Value s D. Ethic s E. Abilit y Full file at 50 . Motivation affects a person's _____ of voluntary behavior. A. direction, intensity, and persistence B. antecedents, consequences, and reinforcers C. size, shape, and weight D. aptitudes, abilities, and competencies E. agreeableness, locus of control, and ethical sensitivityEssay Questions 114 . The sales office of a large industrial products wholesale company has an increasing problem that salespeople are arriving late at the office each morning. Some sales reps go directly to visit clients rather than showing up at the office as required by company policy. Others arrive several minutes after their appointed start time. The vice president of sales does not want to introduce time clocks, but this may be necessary if the lateness problem is not corrected. Using the MARS model of individual behavior, diagnose the possible reasons why salespeople may be engaging in this "lateness" behavior. Full file at 115 . Store #34 of CDA Hardware Associates has had below average sales over the past few years. As head of franchise operations, you are concerned with the continued low sales volume. The store manager wants you to diagnose the problem and recommend possible causes. Use the MARS model of individual behavior and performance to provide four different types of reasons why employees at Store #34 might be performing below average. Provide one example for each type of explanation. 116 . Employees in a company's warehouse are making several errors in inventory control and breaking items shipped. An analysis of the situation reveals that individual competencies are poorly matched with the job requirements. Describe three different strategies that would potentially improve this kind of person-job matching. Full file at 117 . An ongoing debate in organizational behavior is whether we should consider the personality traits of job applicants when selecting them into the organization. Take the view that personality traits should be considered in the selection process and provide arguments for your position