Question 1
0 out of 2 points
What may cause team members to suppress their dissenting
opinions?
Selected Answer: cohesion
Response Team cohesion leads employees to conform to the
Feedback: team's norms. This control keeps the group organized
around common goals, but it may also cause team
members to suppress their dissenting opinions,
particularly when a strong team norm is related to the
issue.
Question 2
2 out of 2 points
Two company divisions produce completely different products but
must seek funding from the same head office for a capital expansion
project. The relationship between these two divisions would be best
described as
Selected Answer: pooled interdependence.
Response The lowest level of interdependence, called pooled
Feedback: interdependence, occurs when an employee or work
unit shares a common resource, such as machinery,
administrative support, or a budget, with other
employees or work units.
Question 3
2 out of 2 points
A role is a set of behaviors that people are expected to perform
because
Selected they hold certain positions in a team and
Answer: organization.
, Response A role is a set of behaviors that people are expected
Feedback: to perform because they hold certain positions in a
team and organization.
Question 4
0 out of 2 points
In which of the following scenarios would stakeholders be more
likely to believe the team's decision is fair?
Selected representation bringing different viewpoints to the
Answer: decision
Response Another advantage of diverse teams is that they often
Feedback: provide better representation of the team's
constituents, such as other departments or clients from
similarly diverse backgrounds. This representation
brings different viewpoints to the decision; it also
gives stakeholders a belief that they have a voice in
that decision process. Voice is an important ingredient
in procedural justice, so stakeholders are more likely
to believe the team's decision is fair when the team
mirrors the surface or deep-level diversity of its
constituents.
Question 5
2 out of 2 points
David works in Connecticut, Tim is located in Canada, and Raj is in
India. In order for them to work together on a project, they will
need to become a(n)
Selected Answer: virtual team.
Response Globalization makes virtual teams increasingly
Feedback: necessary because employees are spread around the
planet rather than around one building or city. Thus,
global businesses depend on virtual teamwork to
leverage the potential of their employees.
Question 6
2 out of 2 points
Which one of the following is an environmental driver?
Selected Answer: changing societal expectations
, Response Along with being a resource, the environment
Feedback: generates drivers for change within teams. External
competition is an environmental condition that affects
team dynamics, such as increasing motivation of team
members to work together. Another environmental
driver would be changing societal expectations, such
as higher safety standards, which require teams to alter
their norms of behavior. These external forces for
change not only motivate teams to redesign
themselves, they also refocus the team's attention. For
instance, teams develop better ways of working
together so they provide better customer service.
Question 7
2 out of 2 points
Which of the following is not one of the effects of team efficacy?
Selected Answer: Teams engage in more conflict.
Response Overconfident teams (teams with high efficacy)
Feedback: engage in less discussion (task conflict).
Question 8
2 out of 2 points
Keeping the team size sufficiently small and designing tasks such
that each team member's performance is measurable are two ways
to
Selected Answer: minimize social loafing.
Response Social loafing tends to be more serious when the
Feedback: individual's performance is less likely to be noticed,
such as when people work together in large teams.
The individual's output is also less noticeable where
the team produces a single output. Hence, keeping the
team size sufficiently small and designing tasks such
that each team member's performance is measurable
can help reduce social loafing.
Question 9
2 out of 2 points
________ are employees with similar or complementary skills that
, are organized into one unit.
Selected Answer: Developmental teams
Response Developmental teams consist of employees who have
Feedback: similar or complementary skills and are located in
the same unit of a functional structure.
Question 10
2 out of 2 points
Which of the following describes virtual teams?
Selected cross-functional groups of employees that operate
Answer: across space, time, and organizational boundaries
Response Virtual teams are teams whose members operate
Feedback: across space, time, and organizational boundaries and
are linked through information technologies to
achieve organizational tasks.
Question 11
2 out of 2 points
To manage virtual teams effectively, organizations should
Selected provide documented work processes and clear
Answer: objectives.
Response Virtual teams require plenty of structure. In one recent
Feedback: review of effective virtual teams, many of the
principles for successful virtual teams related mostly
to creating these structures, such as clear operational
objectives, documented work processes, and agreed-
upon roles and responsibilities.
Question 12
2 out of 2 points
Liam works in a team of four other accounting professionals within
a company. Liam doesn't particularly agree with many of his
teammates' ideas, such as leaving work early and failing to double-
check some account entries. However, he works comfortably with
the group because their behavior and decisions are predictable.
What foundation of trust does Liam have in this team?
Selected Answer: knowledge-based
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