Exam (elaborations)
• BUSI 2003 MIDTERM EAXAM 100/100
- Course
- Institution
• BUSI 2003 MIDTERM EAXAM 100/100
[Show more]
Seller
Follow
10SALES
Reviews received
Content preview
BUSI 2003 MIDTERM EAXAM 100/100 Question 1
4 out of 4 points
A lean system is designed to expose errors and get them corrected at the
source.
Selected
Answer:
True
Correct
Answer: True
Answer (pp. 142 - this is true as it prevents covering errors
Feedback:
with inventory).
Question 2
4 out of 4 points
According to the service matrix proposed by Collier and Meyer, ATM
services are categorized as:
Selected
Answer:
provider routed services
Correct
Answer: provider routed services
Answer (see Fig. 5.2 on pp. 89. Also, ATMs are service systems with a
Feedback:
limited number of pathways from which customers may
choose (pp. 90).)
Question 3
4 out of 4 points
Which of the following statements concerning the development of
operations function, mission, objectives, and strategies is true?
Selected
Answer:
Strategic operational decisions such as make versus buy or
handcrafted versus machine-made choices guide the
development of operations objectives.
Correct
Answer: Strategic operational decisions such as make versus buy or
handcrafted versus machine-made choices guide the
development of operations objectives.
Answer pp. 30 - strategic decisions indicate how operations objectives
Feedback:
will be achieved)
Question 4
0 out of 4 points
A Kaizen event is a long-term continuous improvement project.
, Selected
Answer:
True
Correct
Answer: False
Answer (pp. 149 -- A kaizen event can take two days
Feedback:
to one week.)
Question 5
4 out of 4 points
______ seeks to eliminate defects in goods services by preventing and
correcting human-generated errors:
Selected
Answer:
poka-yoke
Correct
Answer: poka-yoke
Answer (pp. 138, poka-yoke, or mistake proofing seeks to eliminate
Feedback:
defects in goods services by preventing and correcting human-
generated errors.)
Question 6
4 out of 4 points
The Service Profit chain indicates how customer satisfaction and loyalty
along with employee satisfaction and loyalty are important to the overall
profitability of the service industry.
Selected
Answer:
True
Correct
Answer: True
Answer (see Fig. 5.4 on pp.
Feedback:
100)
Question 7
4 out of 4 points
Which of the following statement(s) is/are true about kanban?
Selected
Answer:
a, b, and c are true
Correct
Answer: a, b, and c are true
Answer (pp, 141-142, all the above statements accurately
Feedback:
explain kanban)
Question 8
4 out of 4 points
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller 10SALES. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.00. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75323 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now