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Chapter 1—Introduction to Human Relations
MULTIPLE CHOICE
1.The study of human relations broadly analyzes
a.workplace relations, dilemmas, and strategies.
b.human behavior, prevention strategies, resolution of behavioral problems, and self-
development.
c.the relationship between human behavior and technological advances.
d.individual behavior patterns.
ANS:BPTS:1REF:p. 5
2.One reason that the importance of interpersonal relations in business is increasing is
a.organizations' ability to demonstrate bottom-line results.
b.the increasing isolation of the work through the use of computer technology.
c.organizations' increasing customer service orientation.
d.the decreasing costs of implementing human relations programs.
ANS:CPTS:1REF:p. 6
3.Many companies are improving interpersonal relations by
a.attempting to establish a strong financial structure to ensure employee satisfaction.
b.using technology to enhance employee involvement in management decisions.
c.organizing their workers into teams in which each employee plays a part.
d.offering more services to stockholders. ANS:CPTS:1REF:p. 7
4.The increase in workplace incivility particularly threatens which of the essentials of good interpersonal relations?
a.Teamwork and group relations
b.Assembly productivity
c.Appropriate use of workplace technology
d.Relationships between supervisors and subordinates
ANS:APTS:1REF:p. 7
5.In the beginning of Chapter 1, you were acquainted with the story of rock star, Sting. His purposeful and successive change of careers exemplifies the need for
a.respect and recognition through job choice.
b.financial security through professional development.
c.personal development through a meaningful and fulfilling career.
d.job security.
ANS:CPTS:1REF:p. 3
6.America's best companies realize that all work is done through
a.providing incentives.
b.managing time effectively.
c.competence.
d.relationship building.
ANS:DPTS:1REF:p. 4 7.Individuals can achieve greater satisfaction from their careers and personal lives when they
are supported and strive to manage
a.the relationships with their personal selves.
b.their one-to-one relationships.
c.their group member relationships.
d.all of these.
ANS:DPTS:1REF:p. 8
8.Peter's workplace contains a gym and on-grounds day care service. The company also offers
employees monthly seminars on a wide range of topics such as stress management and living on a budget. Peter's employer demonstrates an appreciation for developing the concept of
a.the total person.
b.diversity.
c.group membership.
d.values.
ANS:APTS:1REF:p. 9
9.Organizations that address conditions in employees' personal lives and offer programs in total personal development discover
a.distraction from organizational vision.
b.lower worker productivity.
c.increased worker commitment and efficiency.
d.higher employee turnover.
ANS:CPTS:1REF:p. 9-10 10.From an interpersonal relations perspective, major forces that influence work behavior include
a.the general state of the economy.
b.the organizational culture, supervisory-management personnel, and group cohesiveness.
c.the physical characteristics of the workplace environment.
d.the technological methods and infrastructure used to accomplish an organization's work processes.
ANS:BPTS:1REF:p. 10
11.In Whole Foods Market, the organization and employees value their customers and consistently strive to provide service that "satisfies and delights." In return, employees' efforts are valued and their results are rewarded. In this example, work behavior is influenced by
a.organizational culture.
b.job influence.
c.family influence.
d.motivation.
ANS:APTS:1REF:p. 11
12.Christine is a manager at a consumer electronics retailer. She often works 12-15 hour days and pushes herself and the employees she oversees to work towards perfection. They feel that in order to succeed, they must adopt the same work behaviors, despite feeling stressed and burnt out. Work behavior of the employees is most influenced by
a.their personal characteristics.
b.the organizational culture.
c.supervisory-management personnel.
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