test bank for organizational behavior emerging knowledge global reality 7th edition by mcshane
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Test Bank for Organizational Behavior Emerging Knowledge Global
Reality 7th Edition by McShane
, Chapter 02
Individual Behavior, Personality, and Values
True / False Questions
1. According to the MARS model of individual behavior and performance, employee
performance will remain high even if one of the four factors is low in a given situation.
True False
2. The MARS model identifies the four main factors that influence individual behavior:
motivation, ability, role perceptions, and situational factors.
True False
3. Motivation is an external force on the person that causes him/her to engage in specific
behaviors.
True False
4. Intensity refers to the fact that motivation is goal-directed, not random.
True False
5. The forces within a person affect that individual's motivation.
True False
6. Aptitudes are natural talents that help individuals to learn specific tasks more quickly
and perform them better than other people.
Full all chapters instant download please go to Solutions Manual, Test Bank site: downloadlink.org
7. Learned capabilities refer to the skills and knowledge that one has actually acquired.
True False
2-2
,8. Competencies refer to the complete set of motivations, abilities, role perceptions, and
situational factors that contribute to job performance.
True False
9. A good match between an employee's competencies and his/her job requirements tends
to increase both job performance and the employee's well-being.
True False
10. Role perceptions are the extent to which people understand the job duties assigned to
them.
True False
11. Role perceptions are important because they represent how good an employee feels
about their job and increase motivation.
True False
12. Situational factors are working conditions within the employee's control.
True False
13. The four elements of the MARS model affect all voluntary workplace behaviors and
performance.
True False
14. Task performance refers to goal-directed behaviors under the individual's control that
support organizational objectives.
True False
15. Proficiency refers to how well an employee responds to, copes with, and supports new
circumstances and work patterns.
True False
16. Organizational citizenship behaviors (OCBs) include various forms of cooperation and
helpfulness to others that support the organization's social and psychological context.
True False
17. An employee creates unnecessary conflicts with his coworkers at his workplace. This is
an example of organizational citizenship behavior.
True False
18. American employees are absent from scheduled work at an alarming average of 20 days
per year.
True False
19. Employees who experience job dissatisfaction, workplace incivility, or work-related stress
are more likely to be absent or late for work because taking time off is a way of
temporarily withdrawing from those situations.
2-3
, True False
20. Presenteeism refers to employees who attend work even though their capacity to work is
significantly diminished by illness, fatigue, personal problems, or other factors.
True False
21. Personality is a relatively stable pattern of behaviors and internal states that explains a
person's behavioral tendencies.
True False
22. Personality traits are more evident in situations where an individual's behavior is subject
to social norms and reward systems.
True False
23. Personality is completely determined by heredity.
True False
24. The "Big Five" personality dimensions represent five clusters that represent most
personality traits.
True False
25. The most researched and respected clustering of personality traits is the MARS model.
True False
26. Phoebe, a manager at a firm, was conventional, resistant to change, and unimaginative.
This implies that Phoebe possessed openness to experience.
True False
27. Conscientiousness refers to the extent that people are sensitive, flexible, creative, and
curious.
True False
28. People with a high score on the neuroticism personality dimension tend to be more
relaxed, secure, and calm.
True False
29. Agreeableness, extraversion, and conscientiousness are three of the "Big Five"
personality dimensions.
True False
30. Conscientiousness is one of the best personality traits for predicting job performance in
most job groups.
True False
31. Sensing, feeling, and judging are three of the "Big Five" personality traits.
True False
2-4
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