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Chapter 1 Introducing Knowledge Management True -False Questions 1. Knowledge management may simply be defined as doing what is needed to get the most out of your employees. Answer: False Difficulty: Medium Reference: p. 2 2. The most vital resource of today’s enterprise is the telecommunication infrastructure that enables intraoffice and interoffice communication. Answer: False Difficulty: Medium Reference: p. 2 3. Knowledge management may be applied to both individuals and organizations. Answer: True Difficulty: Easy Reference: p. 2 4. Knowledge management is viewed as a business fad (similar to TQM). Answer: False Difficulty: Easy Reference: p. 2 5. Knowledge intensive companies around the world are valued at twice their financial capital. Answer: False Difficulty: Medium Reference: p. 2 6. A company’s human capital may reside in the minds of its employees, vendors and customers. Answer: True Difficulty: Hard Reference: p. 3 7. Intellectual capital is synonymous with human capital. Answer: False Difficulty: Medium Reference: p. 3 8. Knowledge management focuses on making knowledge available wherever and whenever it is needed. Answer: True Difficulty: Easy Reference: p. 3 9. Although intellectual capi tal is ubiquitous, there are no standard tools to manage it as an asset. Answer: True Difficulty: Medium Reference: p. 3 10. The swiftness with which decisions are implemented in today’s economy provides for tolerance in making incorrect or unclear decisions. Answer: False Difficulty: Easy Reference: p. 5 11. Rapid changes in KM have to a great extent resulted from progress in IT. Answer: True Difficulty: Easy Reference: p. 6 12. Today, the growth of knowledge is linear. A five - year - old company will double it’s knowledge in just five more years. Answer: False Difficulty: Medium Reference: p. 6 13. Knowledge management mechanisms are the organizational or structural means used to support KM. Answer: True Difficulty: Easy Reference: p. 7 14. The applications resulting from the synergy between the latest technologies and an organization’s social/structural mechanisms are known as knowledge management systems. Answer: True Difficulty: Medium Reference: p. 7 15. Experience man agement includes requiring employees to take in -house training as well as motivating external continuing education. Answer: False Difficulty: Medium Reference: p. 7 16. A difference between the development of traditional IT systems and KM systems is that end-users need to be more actively involved in KM system development. Answer: True Difficulty: Easy Reference: p. 7 17. Knowledge may be created in individuals’ minds or in corporate databases (electronic and paper). Answer: False Difficulty: Medium Reference: p. 8 18. According to an old adage, 80% of effective KM is related to organizational culture and human factors. Answer: True Difficulty: Easy Reference: p. 8 19. Highly effective KM systems implementations are pure technological solutions . Answer: False Difficulty: Easy Reference: p. 8 20. Successful KM systems not only require users to utilize the system, but also to contribute to the knowledge encoded in the system. Answer: True Difficulty: Easy Reference: p. 8
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