Appendix A
FORMAT AND LAYOUT OF BUSINESS DOCUMENTS
Multiple Choice
1. The quality of paper is measured by
a. length and width.
b. weight and cotton content.
c. color and texture.
d. whether or not it is imprinted with the name and address of the
company.
ANSWER: b; DIFFICULTY: moderate; PAGE: A-1; TYPE: concept
2. The proper sequence for the standard parts of a letter is
a. heading, date, inside address, salutation, body, complimentary close,
signature block.
b. date, heading, inside address, salutation, body, typewritten name,
complimentary close.
c. salutation, date, heading, inside address, body, complimentary close,
signature block.
d. inside address, heading, date, salutation, body, complimentary close,
typewritten name.
ANSWER: a; DIFFICULTY: moderate; PAGE: A-2-A-8; TYPE: concept
3. Which of the following is a salutopening?
, a. Dear Professor Milford:
b. Dear Esteemed Professor Milford,
c. Thank you, Professor Milford,
d. Attention: Professor J. J. Milford
ANSWER: c; DIFFICULTY: moderate; PAGE: A-8; TYPE: application
4. If you include an attention line in a business letter, you should place it
a. at the top of the page, centered under the letterhead.
b. below the salutation.
c. two lines below the complimentary close.
d. on the first line of the inside address.
ANSWER: d; DIFFICULTY: moderate; PAGE: A-8; TYPE: concept
5. What is the correct format for reference initials?
a. RSR/sm
b. RSR:sm
c. RSR:SM
d. all of the above
,ANSWER: d; DIFFICULTY: moderate; PAGE: A-10; TYPE: application
6. The letter format in which all parts begin at the left margin is called
a. block.
b. modified block.
c. simplified.
d. mixed.
ANSWER: a; DIFFICULTY: moderate; PAGE: A-11; TYPE: concept
7. To meet the needs of U.S. Postal Service equipment, envelopes
a. are never made of colored paper.
b. are addressed in capital letters, with no punctuation.
c. include all mailing instructions below the address area.
d. adhere to all of the above guidelines.
ANSWER: b; DIFFICULTY: moderate; PAGE: A-13; TYPE: concept
8. The top of a memo usually includes headings for
a. to, from, date, subject.
b. department, date, subject.
c. attention, to, from, date.
d. subject, to, date.
ANSWER: a; DIFFICULTY: moderate; PAGE: A-16; TYPE: concept
, 9. When preparing a memo that deals with money or confidential matters, it is often
a good idea to
a. leave the subject line blank.
b. include a complimentary close.
c. use high-quality paper.
d. sign it at the bottom.
ANSWER: d; DIFFICULTY: moderate; PAGE: A-17; TYPE: concept
10. When preparing a formal report, leave at least a
a. uniform 2-inch margin on all sides.
b. 2-inch margin at the top and bottom and a 1-inch margin on the
sides.
c. 1-inch margin on three sides and a 1-1/2-inch margin on the
bound side.
d. uniform 1-1/2-inch margin on all sides.
ANSWER: c; DIFFICULTY: moderate; PAGE: A-19; TYPE: concept
FORMAT AND LAYOUT OF BUSINESS DOCUMENTS
Multiple Choice
1. The quality of paper is measured by
a. length and width.
b. weight and cotton content.
c. color and texture.
d. whether or not it is imprinted with the name and address of the
company.
ANSWER: b; DIFFICULTY: moderate; PAGE: A-1; TYPE: concept
2. The proper sequence for the standard parts of a letter is
a. heading, date, inside address, salutation, body, complimentary close,
signature block.
b. date, heading, inside address, salutation, body, typewritten name,
complimentary close.
c. salutation, date, heading, inside address, body, complimentary close,
signature block.
d. inside address, heading, date, salutation, body, complimentary close,
typewritten name.
ANSWER: a; DIFFICULTY: moderate; PAGE: A-2-A-8; TYPE: concept
3. Which of the following is a salutopening?
, a. Dear Professor Milford:
b. Dear Esteemed Professor Milford,
c. Thank you, Professor Milford,
d. Attention: Professor J. J. Milford
ANSWER: c; DIFFICULTY: moderate; PAGE: A-8; TYPE: application
4. If you include an attention line in a business letter, you should place it
a. at the top of the page, centered under the letterhead.
b. below the salutation.
c. two lines below the complimentary close.
d. on the first line of the inside address.
ANSWER: d; DIFFICULTY: moderate; PAGE: A-8; TYPE: concept
5. What is the correct format for reference initials?
a. RSR/sm
b. RSR:sm
c. RSR:SM
d. all of the above
,ANSWER: d; DIFFICULTY: moderate; PAGE: A-10; TYPE: application
6. The letter format in which all parts begin at the left margin is called
a. block.
b. modified block.
c. simplified.
d. mixed.
ANSWER: a; DIFFICULTY: moderate; PAGE: A-11; TYPE: concept
7. To meet the needs of U.S. Postal Service equipment, envelopes
a. are never made of colored paper.
b. are addressed in capital letters, with no punctuation.
c. include all mailing instructions below the address area.
d. adhere to all of the above guidelines.
ANSWER: b; DIFFICULTY: moderate; PAGE: A-13; TYPE: concept
8. The top of a memo usually includes headings for
a. to, from, date, subject.
b. department, date, subject.
c. attention, to, from, date.
d. subject, to, date.
ANSWER: a; DIFFICULTY: moderate; PAGE: A-16; TYPE: concept
, 9. When preparing a memo that deals with money or confidential matters, it is often
a good idea to
a. leave the subject line blank.
b. include a complimentary close.
c. use high-quality paper.
d. sign it at the bottom.
ANSWER: d; DIFFICULTY: moderate; PAGE: A-17; TYPE: concept
10. When preparing a formal report, leave at least a
a. uniform 2-inch margin on all sides.
b. 2-inch margin at the top and bottom and a 1-inch margin on the
sides.
c. 1-inch margin on three sides and a 1-1/2-inch margin on the
bound side.
d. uniform 1-1/2-inch margin on all sides.
ANSWER: c; DIFFICULTY: moderate; PAGE: A-19; TYPE: concept
