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Tentamen (uitwerkingen) Opt. Dienstverlening (OE710)

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  • Course
  • Opt. Dienstverlening (OE710)
  • Institution
  • Hogeschool InHolland (InHolland)

7,8 behaald bij eerste kans! Voor dit portfolio is gebruik gemaakt van de casus die is geleverd door de Hogeschool Inholland. De casus heeft betrekking tot het bedrijf SnappCar wat het gebruik van zogenoemde deelauto’s groot wil maken in Nederland. In het tweede hoofdstuk komt de eerste opdracht ...

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Document information

  • June 8, 2022
  • 24
  • 2021/2022
  • Exam (elaborations)
  • Questions & answers

Subjects

  • tentamen uitwerking
  • spss
  • oe710
  • henk grimmelius
  • opt dienstverlening
  • optimalisering van dienstverlening

Written for

  • Hogeschool InHolland (InHolland)
  • Business Studies AR Marketing
  • Opt. Dienstverlening (OE710)
All documents for this subject (1)

1  review

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By: maxjlooijen • 1 year ago

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Content preview

,Portfolio
OE701: Optimalisering van dienstverlening




Wendy Joore 625127

Klas: HABSMAVT3A
Studie: Business studies, Haarlem
Semester 2: OE701: Optimalisering van
dienstverlening
Docent: Henk Grimmelius
Inleverdatum: 16 May 2022

,Voorwoord
Ik ben Wendy Joore en ik studeer aan de Hogeschool Inholland in Haarlem. Daar doen ik de opleiding
Business Studies. Dit portfolio is ter afsluiting van het vak OE701: Optimalisering van dienstverlening,
gericht op de afstudeerrichting marketing.

Hierbij wil ik docent Henk Grimmelius bedanken voor de begeleiding van dit vak.

16 mei 2022, Haarlem.

, Inhoudsopgave

Voorwoord ..................................................................................................................................................... 3

1. Inleiding...................................................................................................................................................... 5

2. Opdracht 1: onderzoek ............................................................................................................................... 6
2.1 Doelstelling van het onderzoek ..................................................................................................................... 6
2.2 Beschrijving informatiebehoefte................................................................................................................... 6
2.3 Beoogde uitkomsten ..................................................................................................................................... 6
2.4 Methodologie ............................................................................................................................................... 6
2.5 Topiclijst ........................................................................................................................................................ 7

3. Opdracht 2: Vragenlijst ............................................................................................................................... 8

4. Opdracht 3: Observatieonderzoek ............................................................................................................ 13
4.1 Doelstelling ................................................................................................................................................. 13
4.2 Informatiebehoefte ..................................................................................................................................... 13
4.3 Beoogde uitkomsten ................................................................................................................................... 13
4.4 Selectiecriteria ............................................................................................................................................ 13
4.5 Aantal mensen ............................................................................................................................................ 13
4.6 Methode ..................................................................................................................................................... 13
4.7 Observatie onderwerpen ............................................................................................................................ 14

5. Opdracht 4: SPSS ...................................................................................................................................... 15
Vraag 1 ............................................................................................................................................................. 15
1a ................................................................................................................................................................. 15
1b ................................................................................................................................................................. 16
Vraag 2 ............................................................................................................................................................. 17
2a ................................................................................................................................................................. 17
2b ................................................................................................................................................................. 17
Vraag 3 ............................................................................................................................................................. 19
3a ................................................................................................................................................................. 19
3b/c .............................................................................................................................................................. 20
3d ................................................................................................................................................................. 20
Vraag 4 ............................................................................................................................................................. 22
4a ................................................................................................................................................................. 22
4b ................................................................................................................................................................. 23
4c ................................................................................................................................................................. 23

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