HESI 101 Leadership Exam A with Answers
1 1. A group of staff nurses is ANS: B
. dissatisfied with the new ideas The nurse manager should serve as a
presented by the newly hired nurse change agent, assisting others in
manager. The staff wants to keep understanding the importance,
th...
although the potential for violence and aggression exists in all healthcare settings
and geriatric settings are at particular risk for violence
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HESI 101 Leadership Exam A with Answers
1 1. A group of staff nurses is ANS: B
. dissatisfied with the new ideas The nurse manager should serve as a
presented by the newly hired nurse change agent, assisting others in
manager. The staff wants to keep understanding the importance,
their old procedures, and they resist necessity, impact, and process of
the changes. Conflict arises from: change.
a. Group decision-making options.
b. Perceptions of incompatibility.
c. Increases in group cohesiveness.
d. Debates, negotiations, and
compromises.
2 1. In designing a new healthcare ANS: A, B, C
. facility, it is particularly important Although the potential for violence
to pay close attention to safety and aggression exists in all healthcare
elements related to violence and settings, emergency, psychiatric, and
aggression in which of the following geriatric settings are at particular risk
settings? (Select all that apply.) for violence.
a. Emergency
b. Psychiatry
c. Gerontology
d. Maternal-child
3 1. Nurses entering into the ANS: A, B, C, D, E
. workforce today are faced with By nature, conflict is potentially
which of the following relationships present in all interpersonal situations.
that could create organizational The nurse manager should create an
conflict? (Select all that apply.) environment that recognizes and
a. Nurse-physician relationship values differences in staff, physicians,
b. Nurse-nurse relationship patients, and communities.
c. Nurse-patient relationship
d. Nurse-chief nursing officer
relationship
e. Nurse-auxiliary personnel
relationships
4 1. The chief nursing officer decides ANS: D
. to establish a client advocacy Advocacy involves empowering and
,position in an oncology unit. promoting self-determination in
, Advocacy is best represented by: a. Refuse to hire applicants who are pushy
a. Establishing private and during interviews.
professional networking b. Thoroughly follow up with all
systems.
b. Asking social services to handle
clients' concerns.
c. Identifying community
support groups.
d. Empowering others by
promoting self-determination.
5 1. Which of the following activities
. would represent a customer-friendly
approach in a healthcare setting?
(Select all that apply.)
a. Sending a patient with a
migraine headache to wait in the
emergency room sitting area so that
a patient with chest pain can be
seen
b. Repeating patient history
information to the admitting
clerk, the admitting nurse, and the
ultrasound technician
c. Ensuring that birthing
preferences are on file and available
when a laboring mother comes in
d. Providing support to families
when a family member is
brought into trauma
6 1. Your healthcare organization
. places a high value on workplace
safety and integrates this into all
aspects of administrative and patient
care processes. As a unit manager,
you thoroughly endorse this
direction, and during the selection
and hiring of new staff, you
consistently:
, others. helps to effectively check out
impressions gained during the
interview and may yield useful
information about issues related to
violence and aggression in previous
employment.
ANS: B, C, D
Service is a measure of
what matters to the patient;
quality is a measure of how
well a standard is met.
Although the patient with
chest pain is seen first, and
this decision would be
consistent with usual
practices associated with
triaging, customer- friendly
approaches would lead to
approaches that enable
handling of patients with
urgent rather than
emergency health
concerns.
ANS: B
Sporadic work histories
and a "pushy" attitude may
or may not be associated
with aggression and
violence. Checking
references thoroughly
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