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HPS3703 Exam notes
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The housekeeping department is one of the most important departments of ahotel and it is usually the biggest physical space. Using examples describe the
function of a hotel housekeeping department. 10
1. Make sure that the surroundings are clean and comfortable as well as safe,
for example the housekeepers should follow the correct procedure and clean
all areas where needed.
2. Ensure that the visitor is comfortable, for example replace bathroom supplies
when needed.
3. Ensure that services are offered, sparingly and professionally, for example
housekeepers should follow the correct procedure when knocking on the door
before entering.
4. Help keep the building in good order, for example replace light bulbs when
they do not work anymore.
5. Pay attention to creating an eco-friendly environment, for example make use
of harmless cleaning agents to clean areas.
Advantages of Contract Cleaning
It is not necessary to make use of different companies for a variety of cleaning
duties; you can make use of a single company that can do everything you need. It is
an easy way to manage the team and more useful. You have to pick the most
suitable contract cleaning company for your requirements.
You will not have to grant employees with leave or there will not be days taken for
sick leave. There will always be a person present who will ensure that the cleaning
requirements are met. It is not necessary to appoint permanent employees for
cleaning.
The cleaners are already taught how to clean, which means that you will not have to
show them how to clean and how to use equipment. The cleaners will show up at
your business, ready to start cleaning.
The employees of the contract cleaning company are skilled so they do not waste
any time, they have a lot of knowledge and know where to begin with cleaning and
where to stop. They know how to clean in a suitable manner.
The contract cleaning company will provide the necessary tools and gear to use for
cleaning. It won’t be necessary for you to provide the tools or gear.
There is not that much stress on you as you can easily cancel the contract if you are
not happy. No dismissals are needed.
Disadvantages of Contract Cleaning
To save money, contract cleaning companies can make use of poor quality products
and it can cause damage or it might not clean properly.
Improper work could be done, if the incorrect workers are selected to clean and they
do not clean as they are supposed to.
, The contract workers might not be observed while working and it can lead to work
not done properly.
Good security can be an issue as items can disappear.
Team cleaning
Consists of 6 skilled workers. To make use of team cleaning is to teach and organise
professional workers to clean a premises through “assembly line” techniques,
sequence employees and responsibilities for extreme output and quality. It consists
of evaluating responsibilities required to clean a facility and to divide the amount of
work between the employees.
Scheduling
Team scheduling
Discuss various negative factors that a hotel or any hospitality related
business may face due to frequent absenteeism of staff.
When workers are absent from work for quite a long time or when a few workers are
absent during the same time, it can cause several problems to the business as those
workers’ work are not attended to. The business has to appoint new staff and show
them how everything works.
To appoint new workers might be an extra expense which the business did not
budget for and might cause financial difficulty, as the business need to pay extra
salaries.
To provide training to new employees might also contribute to financial difficulty as
they have to pay for the employees to complete a course.
Productivity decreases as the new employees are still learning and might work much
slower.
The business might experience a decrease in profit as productivity decreases.
New employees might take a while to learn how things work and they might cause
an unprofessional image for the business.
Classification According to Facilities and Amenities
Economy / Limited Service Hotels
These hotels might not offer food and drinks to the people staying over, they do not
have employees who attend to bells or other services. These hotels are situated in
low-cost parts and were built with minimal capital. Separate rooms with en-suite
bathrooms are offered. Phones and TV’s are available in almost every room and
contains enough furniture and decoration.
Mid-Market Hotels
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