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Service Now CSA Exam Prep Questions And Answer
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Service Now CSA Exam Prep Questions AndAnswer
D. Self-service Correct Answer: Which of these applications is available to all users?
A. Change
B. Incident
C. Facilities
D. Self-service
B. My Groups Work Correct Answer: Which module displays a list of tasks assigned to a user's
group, but not yet assigned to an individual user?
A. My Teams Work
B. My Groups Work
C. My Groups Tasks
D. My Teams Tasks
C. Variable Types Correct Answer: Multiple choice, single line text, and select box are what type of
elements in ServiceNow?
A. Order Guides
B. Request Types
C. Variable Types
D. Related Lists
C. Javascript Correct Answer: What is the language used for scripting in ServiceNow?
A. Java
B. AngularJS
C. Javascript
D. Jelly
D. A map to determine relationships between fields displaying in an import set to fields in an existing
table. Correct Answer: Which of the following is a definition for transform maps in ServiceNow?
A. A map that is used to share the history of the incident
B. A map used to add data to encrypt fields
C. A map used to trigger business rules before the data is queued in the outbound web service
D. A map to determine relationships between fields displaying in an import set to fields in an existing
table.
C. Now Platform UI Correct Answer: Which of the following is the primary way to interact with the
applications and data in a ServiceNow instance?
,A. Service Portal
B. Workplace
C. Now Platform UI
D. Now Mobile
D. collection of permissions Correct Answer: A role is a:
A. set of users delegated to perform different tasks
B. collection of tasks
C. set of members to a subscription
D. collection of permissions
E. set of users who share a common purpose
F. individual to whom you have grated access to your ServiceNow instance
A. set of users who share a common purpose Correct Answer: A group is a:
A. set of users who share a common purpose
B. collection of permissions
C. collection of tasks
D. individual to whom you have granted access to your ServiceNow instance
E. set of members to a subscription
F. set of users delegated to perform different tasks
C. Application Platform-as-a-Service (aPaaS) Correct Answer: The Now Platform is an example of
which cloud computing model?
A. Software-as-a-Service (SaaS)
B. Platform-as-a-Service (PaaS)
C. Application Platform-as-a-Service (aPaaS)
D. Infrastructure-as-a-Service (IaaS)
A. Employee
B. Customer
D. Information Technology (IT) Correct Answer: Which of the following workflow types does the Now
Platform provide?
Select 3 answers from the below options.
A. Employee
B. Customer
, C. End User
D. Information Technology (IT)
A. Banner Frame
C. Application Navigator
E. Content Frame Correct Answer: What are the three main screen elements of the Now Platform
User Interface?
Select 3 answers from the below options.
A. Banner Frame
B. Application Frame
C. Application Navigator
D. Banner Content
E. Content Frame
B. All modules and sections within the Service Desk application
D. Any module with a name containing "services"
Any applications, sections, or modules with the names containing "service" (or other words containing
service, such as services, and serviced) would appear in the results. In addition, any applications,
sections, or modules related to those containing "service" would also appear. Correct Answer: Which
of the following would be included in the results when entering "service" in the Navigation filter?
Select 2 answers from the below options.
A. Only applications with a name containing "service"
B. All modules and sections within the Service Desk application
C. Only applications, sections and modules with the names containing "service"
D. Any module with a name containing "services"
C. Gear Correct Answer: What do you select to personalize the system settings of the Now Platform
user interface?
A. Magnifying glass
B. Question mark
C. Gear
D. Logo
A. Drag the breadcrumbs of a filtered list to the Favorites tab.
B. Drag an individual record to the Favorites tab
E. Select the star of its corresponding application or module Correct Answer: Which of the following
are ways to create a favorite?
Select 3 answers from the below options.
A. Drag the breadcrumbs of a filtered list to the Favorites tab.
B. Drag an individual record to the Favorites tab
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