An event is any change of state that has significance for the management of a(n) [?] or other configuration items.
Service
Which guiding principle is most affected by the customer experience (CX)?
Focus on value
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Which of these are NOT a key focus of the 'partners a...
an event is any change of state that has significance for the management of an or other configuration items
which guiding principle is most affected b
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ITIL Exam
An event is any change of state that has significance for the management of a(n) [?] or
other configuration items. - Answer Service
Which guiding principle is most affected by the customer experience (CX)? - Answer
Focus on value
Which of these are NOT a key focus of the 'partners and suppliers' dimension? -
Answer Workflow management and inventory systems
How does 'service request management' contribute to the 'improve' value chain activity?
- Answer It analyzes data to identify opportunities to provide new service request
options
How does 'service level management' contribute to the 'plan' value chain activity? -
Answer Provides information about the actual service performance and trends
Which value chain activity includes portfolio decisions for design and transition? -
Answer Plan
Dion Training has decided not to run their own email servers. Instead, Dion Training
pays a monthly service fee to Google's G-Suite to provide email services to the
company so that Dion Training can receive emails from its students. What best
describes this co-creation of value by Dion Training and Google in order to provide
email support to Dion Training's students? - Answer Service relationship management
You have been assigned to a team that has been asked to identify how your consumers
use a particular service, what the service helps them to do, and how the service helps
them to identify their goals. Which of the guiding principles should best be applied in
your situation? - Answer Focus on value
Your company has recently engaged a new supplier to provide you with 3 routers that
will handle 1 Gbps of throughput. They are scheduled for installation in three months.
Your team is currently configuring the devices in preparation for installation into the
network architecture based upon the design requirements. Which value chain activity
would best categorize your configuration actions in this scenario? - Answer Obtain/build
How does 'service request management' contribute to the 'deliver and support' value
chain activity? - Answer It ensures that users continue to be productive when they need
assistance from the service provider
You are in a quarterly service level management review with your supervisor. The
manager asks your supervisor if the service desk has been meeting their SLA target
metrics. Your supervisor proudly proclaims that everything is 'green' (meaning, we are
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