Exam (elaborations)
Wellcare 2023 Mastery Test - Questions and Answers
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Wellcare 2023 Mastery Test - Questions and Answers
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By: cheryldinsagent • 2 year ago
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Wellcare 2023 Mastery TestOnce the enrollment is completed, you can save a copy of the application for your reference. -
False
Which elements are available as part of Wellcare's sales support model? - All of the above.
Centene requires all contracted brokers/agents to read, understand, and agree to Centene's
Business Ethics and Code of Conduct Policy. - True
Communication of PHI can be:
(Select all that apply.) - -Written
-Electronic
-Verbal
Prior to completing the enrollment form, you should always confirm the beneficiary's primary
care physician (PCP) and/or specialists. - True
Noting the correct enrollment period on enrollment applications helps in preventing delayed
enrollment processing.
Select one: - True
A Health Risk Assessment (HRA) can be completed for C-SNP and D-SNP plans only, before the
enrollment application process in Ascend through the Value Based Enrollment (VBE) portal. -
False
Beneficiary-facing content that includes generic or plan-specific product or benefit information
must be submitted for review and CMS submission, as well as acceptance or approval, prior to
distribution. - True
A broker/agent who has never had any verbal warnings cannot be issued a Corrective Action Plan.
- False
The NEW online Centene Workbench self-service portal enables you to: - All of the above
What are some examples of what can trigger a beneficiary complaint? - Select All!
a. Did not consent to enroll in the plan.
b. Received incorrect plan benefit information or were dissatisfied with plan benefits.
c. Had enrollment/disenrollment issues (e.g., disenrollment/cancellation requests, late
enrollment penalty, loss of entitlement).
d. Were misled about which providers were in-network.
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