How Leaders Contribute to Knowledge Management
Knowledge management – a concerted effort to improve how knowledge is created, delivered, and
applied
- When knowledge is managed effectively, information is shared as needed
- An important leadership role because so few organizations make system...
C203 Study Guide
How Leaders Contribute to Knowledge Management
Knowledge management – a concerted effort to improve how knowledge is created, delivered, and applied
-When knowledge is managed effectively, information is shared as needed
-An important leadership role because so few organizations make systematic use of the collective wisdom of employees
3 components:
Knowledge creation – used to spur innovation
-Solicit insights, and innovations from many sources
Knowledge dissemination
-Methods of sharing knowledge include company intranet, web portals, and databases
-Information is consolidated in one place so that it is more accessible
Knowledge application – process of getting workers better at what they do
-Mentoring, on-the-job training, and workshops
-Works better in organizational culture that values knowledge and encourages its dissemination
-Professional workers are less likely to hoard knowledge when there is less competition across organizational units
The learning organization
-Can be viewed as a group of people working together to enhance their capacities to create the results they value
-In many companies, human skills, intuition, and wisdom are replacing capital as the most precious resource
-Chief knowledge officers (CKOs) seek to disperse those assets through the firm and convert them
into innovators
Transformation vs. Transactional Leadership and Organizational Learning
Transformation leadership behaviors contribute significantly to encouraging workers to pursue exploratory innovation
Deals with finding new products, service, processes, or technology
Transactional leadership behaviors facilitate improving and extending existing knowledge and are associated with explorative innovation
Relates to learning ways to make incremental improvements in existing products, services, and processes
Leadership Initiatives for Enhancing the Learning OrganizationThis study source was downloaded by 100000812546443 from CourseHero.com on 09-14-2022 03:46:02 GMT -05:00
https://www.coursehero.com/file/24028715/C203-Study-Guidedocx/ -Supportive learning environment
-Concrete learning processes and practices
-Leadership that reinforces learning
-Create a strategic intent to learn
-Creating a shared vision
-Employees empowered to make decisions
-Systems thinking
-Personal mastery of the job
-Action learning
-Learning from failure
-Encouraging continuous experimentation
-Political skills to make connections with and influence others
Task-related Attitudes and Behaviors
The behavior, attitude, and skill focuses more on the task being performed than the interpersonal aspect of leadership
-Adaptability to the situation : a tactic is chosen based on the unique circumstances at hand
-Direction setting: the leader must set the direction of change
Is part of creating a vision and a component of strategy
-High performance standards : effective leaders consistently hold group members to high standards of performance
Productivity is likely to increase
-Concentrating on the strengths of group members : the effective leader helps people improve, yet still capitalizes on strengths
-Risk taking and execution of plans : must be willing to take risks and implement risky decisions
Study a problem quickly then take action
-Hands-on guidance and feedback : technical competence and knowledge of the business are important leadership characteristics
Too much guidance can be a symptom of poor delegation and micromanagement
Micromanagement and too little guidance is the result, in which the manager gives too little or no direction
360-degree Feedback
A formal evaluation of superiors based on input from people who work for and with them, sometimes including customers and suppliers
-Purpose is to develop a manager or leader for more than administrative reasons
Performance evaluation
Salary administration
-When used for administrative purposes, more qualitative than quantitative
-The data from the survey can be used to help leaders fine-tune behaviors and attitudes
-For the best results, it is extremely important that 360-degree surveys reflect those behaviors and attitudes that the organization values most highlyThis study source was downloaded by 100000812546443 from CourseHero.com on 09-14-2022 03:46:02 GMT -05:00
https://www.coursehero.com/file/24028715/C203-Study-Guidedocx/
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