ServiceNow System Administrator Certification QUESTIONS AND ANSWERS ALL CORRECT
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Course
CSA
Institution
CSA
ServiceNow System Administrator Certification
What provides a guide for moving data from import sets? Correct Answer: transform map
How do you change the sort sequence of fields or task? Correct Answer: modify the order field
Tables and Fields can be viewed and manipulated where? Correct...
what provides a guide for moving data from import sets
how do you change the sort sequence of fields or task
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ServiceNow System Administrator Certification
What provides a guide for moving data from import sets? Correct Answer:
transform map
How do you change the sort sequence of fields or task? Correct Answer: modify
the order field
Tables and Fields can be viewed and manipulated where? Correct Answer: Record
List
Form
Tables and Columns
What is the sequencing of publishing a Knowledge Article? Correct Answer: Draft
Review
Publish
What are the 3 basic components of Workflow? Correct Answer: Approvals
Notifications
Task
How do you modify or create workflow? Correct Answer: Utilize the Graphical
Workflow Editor
Where do you go in ServiceNow to change the banner and colors? Correct Answer:
System Properties, then CSS Properties
To access the control list you have to have which access? Correct Answer:
Security_Admin
What are the 3 basic components of workflow? Correct Answer: Approvals
Notifications
Task
Where do you go to delete tables? Correct Answer: Tables and Columns
Choose "delete" and type the word "delete"
What is a row? Correct Answer: A record is a row
, What is a column? Correct Answer: A field is a column
What do incident, problem and change have in common? Correct Answer: They
save to the task table
If importing data, how do you keep from importing duplicates? Correct Answer:
Utilize the Coalace field to state which field is the unique key
What controls what data users can access ? Correct Answer: ACL-Access Control
List
ACLS is a rule that will match the object (Field or Table) and which permissions
are required to access the object
Where do you go to add/modify a service catalog item? Correct Answer: Service
Catalog>Maintain Item
What provides a guide for moving data from Import Sets? Correct Answer:
Transform Map
What is stored in a table? Correct Answer: data
How are users related to roles or groups? Correct Answer: 1 to many relationships
What are update sets? Correct Answer: groups of customizations that can be
moved from one instance to another
(Homepages are not added by default, data does not get added to update sets,
scheduled jobs are not added to update sets)
What is a CI? Correct Answer: A CI is tangible and intangible
What is BSM? Correct Answer: Business Service Management BSM map
graphically displays the configuration items, CI, that support a business service.
What is a tool that will autopopulate the CMDB about your windows computer?
Correct Answer: Help the Helpdesk
What is a record producer? Correct Answer: a specific type of catalog item that
allows end users to create task based records such as incident from the service
catalog
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