What is APM and what assistance does it provide an organization? - Application Portfolio Management is a framework for managing enterprise Business Applications and software-based services. A PM aids in - developing a comprehensive understanding of applications in the organization - identifying red...
APM #1: Application Portfolio Management
(APM) CIS Exam ServiceNow | 76 Questions
with 100% Correct Answers
What is APM and what assistance does it provide an organization? Correct
Answer: Application Portfolio Management is a framework for managing
enterprise Business Applications and software-based services.
APM aids in
- developing a comprehensive understanding of applications in the organization
- identifying redundancy
- decreasing budget/costs
- identifying which applications to modernize/upgrade
- deciding whether to invest, sustain or replace based on business need aligned to
organizational goals
What challenges can you address with APM (5)? Correct Answer: -Redundant
applications for similar functions
-Increasing cost of owning and maintaining applications
-Increasing demand to upgrade the existing applications for new functions
-Conflict between in-house legacy applications and that of the vendors
-Inadequate performance because of outdated applications
What is the basic plugin for APM? Correct Answer: Application Portfolio
Management (com.snc.apm)
***What plugins does APM activate if they are not already active (6)? Correct
Answer: - Business Planner [com.snc.apm.business_planner]
- Demand Core [com.snc.demand_core]
- Fiscal Calendar [com.snc.fiscal_calendar]
- Performance Analytics - Content Pack - APM [com.snc.pa.apm]
- Bubble Chart Widget for Service Portal [com.snc.sp_workbench_widgets]
- Tree Map [com.snc.treemap]
What are the four standard Performance Analytics APM plugins and the one
available by subscription? Correct Answer: -Performance Analytics - Content
Pack - Application Portfolio Management
**By subscription
- Performance Analytics Premium for APM
***What plugins are required for specific features in the APM module (4)? Correct
Answer: - APM - ATF Tests [com.snc.apm.atf]
- Business Stakeholders [com.snc.business_stakeholder]
- Domain Support - Domain Extensions Installer
- Performance Analytics Premium for APM [com.snc.pa.premium.apm]
Activate the following for additional:
- PPM Standard [com.snc.financial_planning_pmo]
- Financial Management for APM [com.snc.financial_management_for_apm]
(and you get Performance Analytics - Content Pack - Financial Management for
APM)
***What are the Roles Installed with APM (4)? Correct Answer: - APM Admin
[sn_apm.apm_admin]: Create or Update Application records and access
administration activities. ***Create/update/delete application categories.***
- APM Analyst [sn_apm.apm_analyst] : Access applications landscape,
dashboards, roadmaps, strategy program workbench, and associated pages.
***View/update/delete application indicator scores.***
***- APM User [sn_apm.apm_user]: Access to ***create/update/delete
applications***, view landscape, and roadmap
- APM Read [sn_apm.apm_read]: Access to view APM PA dashboards provided
by the base system and the underlying tables from where the data for the
dashboards are retrieved.
***Classifying applications helps track and compare. You can identify
relationships and redundancies between applications more easily. What are five (5)
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