Cigna 2022 -Our Compliance Program Exam
Which of the following best describe the auditing and monitoring programs of the Sales Development
Action Program (SDAP)? Correct Answer: Sales Integrity monitors data pertaining to the sale of Cigna
products and potential violations of state, federal or Cigna policy.
Brandon, a sales agent completed the review of Cigna policies and procedures and signed the
attestation to comply last year. Will Brandon be required to complete the review and attestation again
this year? Correct Answer: All sales agents of Cigna are contractually obligated to review and abide by
the policies and procedures and sign an attestation yearly.
Which of the following are examples of protected or confidential information Correct Answer: All of the
above.
HIPAA rules apply to "business associates", in addition to health plans and providers. Which of the
following are included under "business associates"? Correct Answer: Employees and subcontractors
such as contracted sales agents and brokers.
Which of the following statements is accurate? Correct Answer: Cigna's goal is for all sales agents to
practice compliance daily in the course of representing the company.
Which of the following statements is true of the HITECH act? Correct Answer: It made business
associates of covered entities directly liable for compliance with certain HIPAA Security and Privacy
Rules.
Which of the following is a reason why the the Compliance Department conducts internal and external
audits? Correct Answer: To identify areas of risk and compliance with Federal and State regulatory
guidelines.
Kate, a broker sales agent, suspects a disclosure of a member's PHI and decides to report her suspicion
to the privacy officer. Turns out after investigation that there really was no disclosure of PHI. Which of
these options appropriately describes her actions? Correct Answer: She did the right thing; reasonable
suspicions of disclosure of PHI should be reported.
Which of the following are goals of the Compliance department? Correct Answer: All of the above.
Shelly Brown, a broker agent, shares the same office space and equipment with her real estate agent
sister, Simone. Simone often provides MA leads to Shelly and both cooperate closely together.
Considering their family and professional ties, which of the following safeguards are necessary for Shelly
to implement in securing beneficiaries' data? Correct Answer: Both A&B.
Cigna provides well-publicized disciplinary standards. Which of the following represents all the
disciplinary actions that employees, contracted agents, and subcontractors who do not comply with
CMS and Cigna's rules, regulations, policies and procedures may face? Correct Answer: Verbal/written
warnings, reprimands, suspensions, terminations, and financial penalties.
Which of the following best describe the auditing and monitoring programs of the Sales Development
Action Program (SDAP)? Correct Answer: Sales Integrity monitors data pertaining to the sale of Cigna
products and potential violations of state, federal or Cigna policy.
Brandon, a sales agent completed the review of Cigna policies and procedures and signed the
attestation to comply last year. Will Brandon be required to complete the review and attestation again
this year? Correct Answer: All sales agents of Cigna are contractually obligated to review and abide by
the policies and procedures and sign an attestation yearly.
Which of the following are examples of protected or confidential information Correct Answer: All of the
above.
HIPAA rules apply to "business associates", in addition to health plans and providers. Which of the
following are included under "business associates"? Correct Answer: Employees and subcontractors
such as contracted sales agents and brokers.
Which of the following statements is accurate? Correct Answer: Cigna's goal is for all sales agents to
practice compliance daily in the course of representing the company.
Which of the following statements is true of the HITECH act? Correct Answer: It made business
associates of covered entities directly liable for compliance with certain HIPAA Security and Privacy
Rules.
Which of the following is a reason why the the Compliance Department conducts internal and external
audits? Correct Answer: To identify areas of risk and compliance with Federal and State regulatory
guidelines.
Kate, a broker sales agent, suspects a disclosure of a member's PHI and decides to report her suspicion
to the privacy officer. Turns out after investigation that there really was no disclosure of PHI. Which of
these options appropriately describes her actions? Correct Answer: She did the right thing; reasonable
suspicions of disclosure of PHI should be reported.
Which of the following are goals of the Compliance department? Correct Answer: All of the above.
Shelly Brown, a broker agent, shares the same office space and equipment with her real estate agent
sister, Simone. Simone often provides MA leads to Shelly and both cooperate closely together.
Considering their family and professional ties, which of the following safeguards are necessary for Shelly
to implement in securing beneficiaries' data? Correct Answer: Both A&B.
Cigna provides well-publicized disciplinary standards. Which of the following represents all the
disciplinary actions that employees, contracted agents, and subcontractors who do not comply with
CMS and Cigna's rules, regulations, policies and procedures may face? Correct Answer: Verbal/written
warnings, reprimands, suspensions, terminations, and financial penalties.
