FinCert 2022 Exam Study Guide | 230 Questions with 100% Correct Answers | 21 Pages
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Course
FinCert
Institution
Capella University
It is important to make them feel __________ and __________ - comfortable and welcomed __________ prompt someone to explore and analyze their emotions and feelings - Open-ended question __________ collect factual information - Closed-ended question Give __________ for responses time - time Question...
fincert 2022 exam study guide | 230 questions with 100 correct answers | 21 pages
fincert 2022 exam study guide
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Capella University
FinCert
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FinCert 2022 Exam Study Guide | 230 Questions
with 100% Correct Answers | 20 Pages
It is important to make them feel __________ and __________ Correct Answer: comfortable
and welcomed
__________ prompt someone to explore and analyze their emotions and feelings Correct
Answer: Open-ended question
__________ collect factual information Correct Answer: Closed-ended question
Give __________ for responses
time Correct Answer: time
Questions should be asked in a ___________________________ way Correct Answer: non-
judgmental
It is important to ________________ your mentoring session Correct Answer: document
Helps to _____________________ what was accomplished for the next time you work together
Correct Answer: remember
Part of being an effective mentor is being a ____________________________ Correct Answer:
good listener
Listening = ________________ + __________________ what you have been told Correct
Answer: hearing and understanding
___________________- restating exactly what you have heard from the student Correct Answer:
rephrasing
__________________- clarify the response Correct Answer: paraphrasing
___________________- focus on just the main points of the response Correct Answer:
summarizing
Stay _________________ and _________________ throughout the session Correct Answer:
positive and upbeat
____________________ the student to take the next steps you discuss together Correct Answer:
encourage
Every mentoring session should end on a __________________ note Correct Answer: positive
,Give the student a printed action plan with: ___________________ and ___________________
Correct Answer: campus resources and your contact information (if appropriate)
________________- vocal communication, language Correct Answer: verbal
________________- wordless cues (tone of voice, loudness, inflection, pitch, body language,
gestures, posture, etc.) Correct Answer: non-verbal
What form of communication is more subtle and harder to pick up on? Correct Answer: non-
verbal communication
Intuitor Communicators Correct Answer: Intuitor Communicators are big picture individuals
who are inspirational, visionary and conceptual. They prefer to exist in the world of theories and
possibilities and gain more satisfaction from planning, strategizing than from actual
implementation. These individuals are creative problem solvers and inspire others to think
outside of the box. Intuitors communicate concepts and insights but may not always have factual
basis or understand how their ideas will actually work. Because they focus on possibilities, they
move quickly from topic to topic. They often assume others understand their ideas without full
explanation or that they think the same as they do. They are very convinced of the value of their
ideas and contributions and may become irritated or defensive when others challenge their
conclusions. This style is frequently criticized for being unrealistic and impractical.
Thinker Communicators Correct Answer: Thinker Communicators are individuals that value
logic, objectivity and analysis. They are not easily influenced by emotions and often believe
emotions really have no place in decision making. These individuals prefer to analyze data or
historical information when developing current solutions. Thinkers are even tempered and tend
to treat others fairly. Thinkers communicate directly and are concerned more with honesty and
accuracy. This tendency can be perceived as blunt and insensitive, and frequently inhibits
building and nurturing relationships. Because thinkers are logical and factual, they assume
everyone understands them and sees things the same way they do. This style is often criticized
for being too cautious and conservative.
Senser Communicators Correct Answer: [PA1]Senser Communicators are individuals who are
results oriented and value deadlines and projects. This style has a high need to achieve but also
they are very practical. These individuals will only commit themselves to a project or an idea
once they know all the details and they have determined there is a high likelihood of success.
Sensers tend to be more down-to-earth, energetic and are detail-oriented individuals. Though
they can conceptualize, they prefer specifics. These individuals have high standards and are
frequently perfectionists and expect that of others. They are very direct in their communication,
with little patience for people who do not get to the point and they have no patience for small
talk. Because Sensers are so focused on achievement, they may emphasize short term results
over long term planning. This style is criticized for being too opinionated and not respecting
others' opinions
Feeler Communicators Correct Answer: Feeler Communicators are individuals who value their
relationships with others. They respond to other people's needs, their feelings and moods. Feelers
, are quick to provide support, empathy and encouragement. A Feeler will typically be the person
making sure that everyone else feels valued, that others gets their opinion heard and are happy.
These individuals are good at facilitating consensus and mediating disagreement. They are great
listeners, approachable and good at pointing out others' strengths. Because relationships are so
important to a Feeler, goals and deadlines are sometimes sacrificed for the sake of the
relationship. Their communication style tends to be more tactful than honest, as they do not want
to hurt anyone's feelings. They may tend to avoid or delay making decisions until everyone is
happy with the decision. Since Feelers rely more on "gut feelings" than logic, they may become
defensive when confronted, appearing overly sensitive and subjective. This style can be
criticized for being too emotional.
Give them the impression that you're interested in talking to ____________ Correct Answer:
them
Ask ____________________ about the student and their interests Correct Answer: open-ended
questions
Notice their ____________________ and ___________________ Correct Answer: body
language and feelings
Listen __________________ to what they are saying Correct Answer: attentively
Look them directly in the ________________ Correct Answer: eyes
Say the person's _________________ Correct Answer: name
VARK Model based on the model by ___________________ Correct Answer: Neil Fleming
V: ________________________- examples of ways to best learn Correct Answer: Visual
learners
EX)Pictures, movies, diagrams, etc.
A: ________________________- examples of ways to best learn Correct Answer: Auditory
learners
EX)Music, discussion, lectures, etc.
R: ________________________- examples of ways to best learn Correct Answer: Reading and
Writing learners
EX)Making lists, reading textbooks, taking notes, etc.
K: ________________________- examples of ways to best learn Correct Answer: Kinesthetic
learners
EX)Movement, experiments, hands-on activities, etc.
____________ or ____________ get into a nonprofessional relationship with students Correct
Answer: Should or should not
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