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Book Summary Operations and Supply Chain Management, ISBN: 9781259921797 Supply Chain Management (30B210-B-6) $7.01   Add to cart

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Book Summary Operations and Supply Chain Management, ISBN: 9781259921797 Supply Chain Management (30B210-B-6)

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Book Summary Operations and Supply Chain Management, ISBN: 1797 Supply Chain Management (30B210-B-6)

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  • October 14, 2022
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  • 2022/2023
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Supply Chain Management Book Summary

Chapter 1
Operations and supply chain processes:
1. Planning
2. Sourcing
3. Making
4. Delivering
5. Returning

Difference between service and good
A service is intangible  it can’t be measured or weighted
A service requires some degree of interaction with the customer
A service is heterogeneous
A service is perishable and time dependent

Benchmarking: When one company studies the processes of another company to identify
best practices

Chapter 2
Triple bottom line: Evaluating the firm against social, economic and environmental criteria

Straddling: When a firm seeks to match what a competitor is doing by adding new features,
services, or technologies to existing activities. This often creates problems if certain trade-
offs need to be made

Risk management framework
1. Identify the sources of potential disruptions
2. Assess the potential impact of the risk
3. Develop plans to mitigate the risk

Chapter 3
Moving average: A forecast based on average past demand

Exponential smoothing: A time series forecasting technique in which each incremental of
past demand data is decreased by (1 – α)

Chapter 4
Planning service capacity:
- Time
- Location
- Volatility of demand

Chapter 6
Lead time: The time needed to respond to a customer order

Customer order decoupling point: Where inventory is positioned in the supply chain

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