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WGU C202 Managing Human Capital - based off the study guide 2022
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WGU C202 Managing Human Capital - based off the study guide 2022
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WGU C202 Managing Human Capital - based off the study guide 20221. What does Policies do?: Answer- They are "what we do"
2. What are mandatory benefits?: Answer- By law they are offered from
the employer. ex. Worker's Compensation, COBRA, Social Security
3. Vietnam Era Veterans Readjustment Assistance Act of 1978: Answer-
Prohibits dis- crimination against veterans that are returning back
from deployment, including Vietnam era, disabled, and active duty.
4. What are Procedures?: Answer- They are "how we do it"
5. Explain why employee handbooks protect both the employer and em-
ployee?: Answer- Documents all the Human Resource Management
(HRM) policies and procedures.
Employees can become familiar with their rights and what the policies
and proce- dures are.
6. What are some uses and outcomes to Job Analysis?: Answer- Job
Description, Person Specification, Selecting Applicants, and Develop
performance evaluation tools.
7. What is Job Analysis?: Answer- The systematic process of gathering
and interpreting information about the essential duties, tasks, and
responsibilities of a job.
It also gathers information about the context within which the job in
,performed.
8. Employee performance goals and results should be tied to
organizational strategies, values, and objectives, AND based on what?: Job
Analysis
9. What are 4 benefits of setting goals with employees?: 1. Focus
attention on objectives
2. Increase efforts to achieve objectives
3. Persist in setbacks
4. Develop strategies to deal with challenges and to reach goals.
10. What are the 4 progressive discipline steps?: 1. Counseling - makes
em- ployee aware
2.Written Warning - outlines problem and gives expectation
3. Suspension without pay
4.Termination
11. What are 3 common performance management obstacles?: 1. Not
commu- nicating performance plan
2. Lack of accountability from employee/employer
3. Human Bias and errors
, 12.What is Job Design?: Used to fulfill needs for employees through
motivations and job efficiency.
13.What does SMART stand for?:
Specific Measurable
Attainable
Results
Focused Time
Bound
14.What are the 5 job characteristics from the Job Characteristics Model?:
1. Skill Variety
2.Task Identity
3.Task significance
4. Autonomy
5.Task Feedback
15.Job characteristic model is defined as...: The job characteristic
model proposes that objective characteristic of the job leads to job
satisfactions for employees.
16.What is Succession Management and Planning?: Process of
identifying and developing new leaders who can replace old leaders
when they retire or move to another position.
Succession Planning is to develop an internal candidate to fill a key
position.
17.What is Action Planning?: Developing actions to address gaps of
labor and supply demands. They should match with the organizational
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