MSSC - Safety Study Guide exam 2022/2023 with 100% correct answer

customer satisfaction should always be the first objective considered when developing ________ New or improved products a(n) _______ customer is a person or organization that receives services or products in exchange for compensation external The ___________ of the product describes the features required for the product to perform the tasks for which it was intended function Engineers working with manufacturing to become aware of tooling limitations and other problems that may increase production time and cost is an example of __________. concurrent engineering ____________ is a design methodology that designs features into the product that make it cheaper to manufacture while maintaining its ability to perform its intended function Design for Manufacturing and Assembly (DFMA) ___________ must know all the team roles team leader supervisors should set measurable objectives to ___________ Have good performance criteria for review of employee performance the first stage in team development process is an awkward stage for the team members called ______________ forming which of the following is not used as a problem analysis tool? shipping manifest __________ involves every employee in the company continually looking for ways to improve processes and eliminate wasteful actions continuous improvement A copy of the relevant OSHA standard must be available to workers who attend __________. OSHA required training New and existing employees should receive training/cross-training with an experienced worker __________. So that there is not a shortage of skilled workers due to employee retirement Demonstrating the skills and abilities learned is a common component of a(n) __________. Apprentice program When a new piece of equipment is installed, operators should receive __________ before the machine goes into production. training a ____________ is used to establish a baseline measurement for evaluation of the process metric the specific tasks an employee will be required to perform are described in ____________ job descriptions A training matrix or database that contains a list of employees and their specific skills __________. Should be used to assign people to jobs in areas where they already contain the required skills A good manager will attempt to develop a compromise between two workers who __________. Have developed a conflict when you give positive feedback, always make sure that you are sincere communication skills used by team members should include ___________, oral communication, written comprehension, and listening skills written communication everyone is responsible for ______ accident prevention