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Template for Unit 4 Touchstone - Communication at Work Final / Communication at Work Touchstone Plan and Communicate a Time-Based Task Sophia Course (answered) $7.99
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Template for Unit 4 Touchstone - Communication at Work Final / Communication at Work Touchstone Plan and Communicate a Time-Based Task Sophia Course (answered)
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Communication at Work Touchstone Plan and Communicate a Time-Based Task Sophia Course Touchstones are projects that illustrate your comprehension of the course material, help you refine skills, and demonstrate application of knowledge. You can work on a Touchstone anytime, but you can't submit it u...

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  • December 7, 2022
  • 4
  • 2022/2023
  • Exam (elaborations)
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COMM1010: Communication at Work
Unit 4 Touchstone Template: Plan and Communicate a Time-Based Task

Student Name

Date:




PART 1: CUSTOMER EMAIL

STEP 1: Review the scenario and email message from your manager.

STEP 2: Write an email message to the customer (no more than two body paragraphs) that
informs them about the new delivery date and the refund to compensate for the
inconvenience. Your message should be limited to no more than 12 sentences or 200 words.
Use the following email template.


CUSTOMER EMAIL TEMPLATE
Subject Line
New Delivery Information



Greeting: Good Morning, Renee Colon

First paragraph: I am writing to deeply apologize for the delay of your shipment. We are in the
process of fixing the issue. We are working with our receivables to make sure that your shipment will
be delivered in a timely manner.

Second paragraph: We do value and appreciate your business. With that being, said we will be
offering a full refund of your all the delivery cost. We are expediting your shipment and we will also
be taking care of all expedited costs as well. Once I receive the information for all refunded cost, I will
be following up with you to provide you with that information. We plan on your shipment to be ready
and shipped by Wednesday. I will make sure the tracking is sent to you as well.

Ending paragraph: We are truly sorry and do value you as a customer. We are diligently working
with our team to prevent this from happening again in the future. We appreciate your business.

Closing: We hope that you will deeply accept our apology. We look forward to continuing working
with you and your company.

Signature: Arjeanette Wells




]


STEP 3: Review your message to ensure that:

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