100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
Test Bank for Operations and Supply Chain Management, 2nd Edition by David A. Collier $29.99   Add to cart
Quickly navigate to
Preview
  2.  
  3. Operations Management
  4.  
  5. Operations Management

Exam (elaborations)

Test Bank for Operations and Supply Chain Management, 2nd Edition by David A. Collier
 137 views  5 purchases
  • Course
  • Operations Management
  • Institution
  • Operations Management

Test Bank for Operations and Supply Chain Management 2e 2nd Edition by David A. Collier, James R. Evans. ISBN-13: 1695 Full Chapters test bank included PART 1: BASIC CONCEPTS OF OM AND VALUE CHAINS. 1. Operations Management and Value Chains. 2. Measuring Performance in Operations and Val...

[Show more]

Preview 1 out of 152  pages

Document information

  • December 27, 2022
  • 152
  • 2022/2023
  • Exam (elaborations)
  • Questions & answers

Subjects

Written for

  • Operations Management
  • Operations Management

Seller

avatar-seller
Tutor247

Reviews received

Content preview

Name: Class: Date:

Chap 01_2e

Indicate whether the statement is true or false.
1. The intangible nature of a service makes it difficult to keep a competitor from copying a service encounter
design.
a. True
b. False

2. The higher the customer participation in service processes, the more certainty a firm has with respect to service
time and capacity.
a. True
b. False

3. A pair of running shoes is an example of a durable good.
a. True
b. False

4. Proportional increases or decreases in the perceived benefits and the price of a product result in no net change in
the value of the product.
a. True
b. False

5. A process invariably resides within a department or traditional management function.
a. True
b. False

6. Preproduction services of a value chain include warranty and claim services.
a. True
b. False

7. Vehicles, furniture, and dishwashers are examples of nondurable goods.
a. True
b. False

8. If the value ratio for a good or service is high, the good or service is perceived favorably by customers.
a. True
b. False

9. Big data analytics is intended to support service businesses such as virtual banking.
a. True
b. False




Page 1

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller Tutor247. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $29.99. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

71184 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$29.99  5x  sold
  • (0)
  Add to cart