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Summary NHA - Certified Medical Administrative Assistant (CMAA) Study Guide AVTEC
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Summary NHA - Certified Medical Administrative Assistant (CMAA) Study Guide AVTEC
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Summary NHA - Certified Medical Administrative Assistant (CMAA)1. Computer Scheduling: >>> Electronic appointment book
2. Book Scheduling: >>>Hard copy appointment book
3. Wave Booking: >>> Patients are scheduled at the same time each
hour to create short-term flexibility each hour.
4. Modified Wave Booking: >>> Wave booking can be modified in a
couple of different ways. One example of this approach is to schedule
two patients to come at 9 a.m. and one patient at 9:30 a.m. This
hourly cycle is repeated throughout the day.
5. Double Booking: >>>Two patients are scheduled to come at the same
time to see the same physician.
6. Stream/time-Specific Scheduling: >>> Scheduling patients for specific
times at regular intervals. The amount of time allotted depends on the
reason for the visit.
7. Open Booking (tidal wave scheduling): >>>Patients are not scheduled
for a specific time, but told to come in at intermittent times. They are
seen in the order in which the arrive.
8. Cluster or Categorization Booking: >>> Booking a number of patients
who have specific needs together at the same time of day.
9. Matrix: A grid with time slots blocked out when physicians are
unavailable or the office is closed.
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, 10.Template: A document with a preset format that is used as a
starting point so that it does not have e recreated each time.
11.Screening System: Procedures to prioritize the urgency of a call to
determine when the patient should be seen.
12.Certified Mail: First-class mail that also gives the mail added
protection by offering insurance, tracking, and return receipt
options.
13.Appointment Cards: Used to remind patients of scheduled
appointments and to eliminate misunderstandings about dates and
time.
14.Health Insurance Portability and Accountability Act (HIPAA) of 1996:
Leg- islation that includes Title II, the first parameters designed to
protect the privacy and security of patient information.
15.What are three advantages of computer scheduling?: Display
available and scheduled times; length and type of appointment
required and day or time preferences.
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