Organizational Behavior and Management 12th Edition by Robert Konopaske, John Ivancevich and Michael Matteson. ISBN-13 978-3. All Chapters 1-17. Practice, MCQ & Answer Keys. TEST BANK. TA BLE OF CONTENTS PART ONE: The Field of Organizational Behavior Chapter1: Effective Managers Understand Organiza...
,CHAPTER 1
1) What principles did Fredrick Taylor advocate?
2) Did Fredrick Taylor support an adversarial relationship between management and labor?
Justify your response.
3) Describe the disciplines that have contributed to the field of organizational behavior.
Which do you feel had the largest impact?
4) Describe the findings of the Hawthorne studies.
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,5) What is the relationship between quality and organizational effectiveness?
6) What's more important: quality, productivity, or efficiency? Justify your answer.
7) What is adaptiveness and its importance to an organization?
8) A major goal of Zappos is to treat its __________ with integrity, honesty, and
commitment.
A) customers
B) employees
C) employees and customers
D) employees, customers, and community
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, 9) To be successful, managers will need to harness the power of __________ and human
capital.
A) techno-administrative technology
B) information technology
C) political
D) economic
10) When it comes to knowledge, organizations must do all of the following except:
A) Transfer it to employees.
B) Identify it.
C) Guard it jealousy.
D) Update it continuously.
11) To develop and sustain an advantage in an increasingly competitive, globalized world,
managers must harness the powers of information technology and _______________ to be
successful.
A) decisiveness
B) language fluency
C) democracy
D) human capital
12) The formal and modern study of management started around ______ B.C..
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