Emergency Telecommunicator Quiz| 116 Questions| with complete solutions

In order to become a successful emergency telecommunicator: a combination of the following is required correct answer: Training and temperament If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources ( TRUE OR FALSE) correct answer: False The IAED( the academy) enforces its Code of Ethics by withholding or revoking the certifications of those who fail to agree to, or uphold, these standards (TRUE OR FALSE) correct answer: True When faced with an ethical dilemma in the communication center, the ETC should FIRST: correct answer: follow established protocol, procedure, and policy A procedure that has been highly defined, structured, and placed into a reference system is known as a: correct answer: protocol In this course, the "three P's" refer to: correct answer: protocol, procedure, and policy In the context of the communication process, the "medium" is: correct answer: how the message is conveyed In the context of the communication process, "NOISE" can occur when you are thinking about something else and essentially blocking out most or all of an incoming message (TRUE OR FALSE) correct answer: true Diction refers to correct answer: the choice of words and phrases used to communicate It is good practice for ETCs to try to impress callers by using specialized language (TRUE OR FALSE) correct answer: False Active Listening requires the ETC to tune out distractions and focus on the callers message (TRUE OR FALSE) correct answer: True ETCs are morally, and in many cases legally, obligated to: correct answer: ensure confidentiality of intimate/sensitive information about the caller/patient/victim Explaining to a caller what is happening and why should be avoided because it wastes valuable time and increases response times (TRUE OR FALSE) correct answer: False Given an specific type of incident, there must be no difference in? correct answer: the level of service that each call taker in the agency provides A ______________ could be a referring agency, an alarm company, or