Class notes BUSI 1011 Management Ch. 9, ISBN: 9781119715061
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Course
BUSI 1011
Institution
Lakehead University (LakeheadU
)
Book
Management
Introduction to management ch.9. Includes why and how managers control, feedward/concurrent/feedback controls, internal and external controls, the control process, control tools and techniques, breakeven analysis
Test Bank For Management, 5th Canadian Edition by John R. Schermerhorn Jr., Daniel G. Bachrach, Barry Wright Chapter 1-18
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TEST BANK for Management, 5th Canadian Edition John Schermerhorn Jr, Daniel Bachrach & Barry Wright. . (Complete Chapters 1-18)
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)
Introduction to Management
BUSI 1011
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Management Ch. 9
Control Processes and Systems
Why and How Managers Control
↳ Controlling - The process of measuring performance and taking action to ensure desired
results
● Has a positive and necessary role in the management process
● Ensures that the right things happen, in the right way, at the right time
● Benefit: Organizational learning (Ex. After-action review)
Feedforward Controls
↳ Employed before a work activity begins
↳ Ensures that:
● Objectives are clear
● Proper directions are established
● Right resources are available
↳ Goal is to solve problems before they occur
Concurrent Controls
↳ Focus on what happens during work process
↳ Monitor ongoing operations to make sure they are being done according to plan
↳ Goal is to solve problems as they
occur
Feedback Controls
↳ Take place after work is completed
↳ Focus on quality of end results
↳ Goal is to solve problems after they
occur and prevent future ones
, Internal and External Control
↳ Internal Control - Allows motivated individuals and groups to exercise self-discipline in
fulfilling job expectations
↳ External Control - Occurs through personal supervision and the use of formal
administrative systems
↳ Self-Control - Internal control that occurs through self-discipline in fulfilling work and
personal goals and responsibilities
↳ Bureaucratic Control - Influences behavior through authority, policies, procedures, job
descriptions, budgets, and day-to-day supervision
↳ Clan Control - Influences behavior through norms and expectations set by the
organization's culture
↳ Market Control - Influence of market competition on the behavior of organizations and
their members
The Control Process
Step 1. Establishing objectives and standards
● Output Standards - Measure performance results in terms of quantity, quality, cost,
time
● Input Standards - Measure effort in terms of amount of work expended in task
performance
Step 2. Measuring actual performance
● Goal is accurate measurement of actual performance results and/or performance
efforts
● Must identify significant differences between actual results and original plan
● Effective control requires measurement
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