CPI Certification Test Questions With Answers 2023
7917 views 11 purchases
Course
CPI Certification
Institution
CPI Certification
4 Behavior Levels - Answer- 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - Answer- Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - Answer- directive-attempt to con...
4 Behavior Levels - Answer- 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - Answer- Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - Answer- directive-attempt to control the
situation and begin to set limits
Staff Attitude and Approach Acting Out Person - Answer- non-violent physical crisis
intervention
Staff Attitudes for Tension Reduction - Answer- therapeutic rapport decrease in energy
regaining of rationality
integrated Experience - Answer- we can set the tone for whether or not the behavior
escalates or de-escalates
non-verbal-proxemics (personal space) - Answer- area surrounding your body
considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age,
status, appearance, and familiarity.
kinesics (body language) - Answer- non-verbal message transmitted by motion and
body posture. Factors: eye contact, facial expressions send a very strong message
gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - Answer- safety
less threatening
communicates respect
components of the communication pyramid - Answer- verbal communication, para
verbal coomunication, and non-verbal communication
what is paraverbal communication - Answer- how we say what we say
three components of paraverbal communication - Answer- tone
volume
cadence
total voice control
, what is the verbal escalation continuum? - Answer- the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning - Answer- information-seeking
what is an intervention for questioning - Answer- give a rational response
redirect
what is refusal? - Answer- non-compliance
what is an intervention for refusal - Answer- set limits
give options
what is release - Answer- high energy outburst
intervention for release - Answer- let it happen
isolate the situation
what is intimidation - Answer- verbal or non verbal threats
intervention for intimidation - Answer- take it seriously
get help
document
what is tension reduction - Answer- decreased energy and regaining rationality
what is an intervention for tension reduction - Answer- therapeutic rapport
3 keys to setting limits - Answer- 1. keep it simple
2. reasonable
3. enforceable
what is empathetic listening - Answer- active process to discern what a person is really
saying
5 things to do during active listening - Answer- 1. give un-divided attention
2. be non-judemental
3. listen for feelings
4.allow for silence
5. restate to clarify
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller GEEKA. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.99. You're not tied to anything after your purchase.
