Three main management elements - -Management of Organization
Management of Processes
Management of Information/Communication
-What does the KISS principle require? - -KISS means Keep it short and simple
Business Process Management
Three main management elements - -Management of Organization
Management of Processes
Management of Information/Communication
-What does the KISS principle require? - -KISS means Keep it short and simple
Functions: Verb + Object
Event: Object + Verb (past)
-What can be elements of a process model? - -Process Layer
Organisational Layer
Activity Layer
Application Layer
Information Layer
-Whats a business process (5 characteristics) - -stepwise execution, logically
structured, repeatedly executed, may be dynamic (different routes), cross several
organizational units, produces a specific input and outcome
-What do you need to create value in a company? - -A management of the
company.
-Why is information important in a company? - -Information is an important part
of production/ Fourth part of production.
It could be part of the input and output of a process.
Therefore you need to plan it, acquire it and distribute it.
-Describe this weird blue chart. You know what I'm talking about? - -
-Why can functional oriented businesses can lead to problems - -functional
oriented organisation (dedicated department for sales, accounting, manufacturing)
can lead to problems -> different forms of waste: idle time, redundant work and
media breaks.
Therefore functional oriented/unintegrated applications produce redundant or
inconsistent date.
Enterprise Applications like SAP ERP use unique centralised databases and enable
integrated cross functional processes.
, -What is business process management? - -the modelling, organisation, evaluation
and operation of business processes. It wants to shift attention to process-centric
thinking.
-What is the main goal of business process management? - -The main goal of BPM
is to improve processes in a business/ optimize the business/ and eventually
increase the value creation
-What it process segregation? - -Partition of into logically sensical subprocesses.
-Ladder of Process Integration in Business - -Level 1: no organized processes,
level 2: some organized processes, lvl3: most processes organized, lvl4: process
are manageed, lvl5: processes continuously improved
-Give some process classification - -process classification:
business processes (sales order process)
technical processes (Assembling an engine)
business process classification:
management process (strategy development)
core process (sales order process, marketing etc.)
support process (recruitment, compliance)
-What is the difference between organisational and operational structures? - -
organisational structures:
- static
-hierarchical
-show who is responsible
- goal is best allocation of tasks
operational structures:
- dynamic
- goal is the optimal execution of tasks
- shows what is being done?
-What is the difference between a workflow and a process? - -A workflow
describes how a process in a business will be executed. It is specific and is
happening on the lowest level of process definition. A workflow is on the
operational level.
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