What is the pharmacy's workflow? - ANSWER Drop off-Production-Quality Assurance-Pickup/Drivethru
What are the 8 service standards? - ANSWER work efficiently
-follow workstation assignment board
-follow patient priority cards
-work the queue top down
-use process systems (follow workflow)
c...
PHARMACY BASICS-CVS TEST QUESTIONS AND ANSWERS
What is the pharmacy's workflow? - ANSWER Drop off-Production-Quality Assurance-Pickup/Drivethru
What are the 8 service standards? - ANSWER work efficiently
-follow workstation assignment board
-follow patient priority cards -work the queue top down
-use process systems (follow workflow)
care more
-acknowledge all customers
-provide undivided attention to the customers
-use action notes & immediately follow up on issue
-cal for help at pickup if there are 3+ in line
FDA (WHAT, WHY, HOW) - ANSWER Food and Drug Administration
-they regulate development, testing, safety, effectiveness of prescription meds and OTC
-WHY- for patient safety
-HOW- through laws and regulations. they approve all USA's medications, monitor and regulate advertisements of OTC & Labels -pharmacist handles recalled scripts, they automatically send us new meds
Comprehensive Drug Abuse Prevention & Control act of 1970 (CSA- Controlled substance act) and state controlled substance laws - ANSWER WHat- they regulate manufacturing, distribution
and prescribing of controlled substances
-How- DEA (Drug Enforcement Administration) enforces Controlled Substance Act
-Why- controls have a high rate of abuse, precautions are to protect patients
-when filling controls, prescriber DEA MUST BE ON WRITTEN SCRIPT
Consumer Product Safety Commission (CPSC) - ANSWER -oversees Poison Prevention Packaging act
-requires most scripts use child safety caps
-WHY- To prevent kids from consuming potentially harmful meds
HOW- all scripts must have a child safety cap. If a patient requests non child safety caps, acknowledgement must be signed and the record must be kept
Omnibus Budget Reconciliation Act of 1990 (OBRA '90) - ANSWER -Law requiring all patient prescriptions records must be kept (patient profile)
-requires pharmacists to counsel on new scripts
why- makes sure patient gets all needed info on meds how- at pick up and drive thru, counseling offer must be made (only pharmacists and interns can counsel) (elog must be kept if counseling was declined)
State Boards of Pharmacy - ANSWER -agency that licenses Pharmacist and support staff
-monitors issued licenses
why- for patients health
how- through law and regulations
Health Insurance Portability & Accountability Act (HIPAA '96) & Privacy Rule of April 14,2003 - ANSWER -Protects privacy and security of patients and their protected healthcare info
-How- be careful when conversating with people
-confidential trash procedures
-incidental use and disclosure (limit discussions of protected health information(PHI))
-provide written notice of privacy practices NoPP to all new patients, patients must sign agreeing they received and understand it
What law requires all patients be required counseling? - ANSWER OBRA '90
What law requires all scripts to be in child proof packaging (unless otherwise required or requested)? - ANSWER CPSC- Consumer Product Safety Commission
What law regulates controlled substance dispensing, and who enforces them? - ANSWER -
Controlled Substance Act (CSA)
-enforced by DEA
Who sends out new medications? - ANSWER FDA
Who approves the medications on the market (OTC & SCRIPTS) - ANSWER FDA
What all identifying info is found on a stock bottle? - ANSWER -product name
-dosage form
-strength
-manufacturer
-NDC
-quantity
-lot #
-expiration date
-storage requirements
What is an NDC, what are the different parts? - ANSWER -11 Digit (NATIONAL DRUG CODE)
-First 5= manufacturer
-next 4= medication name, strength, dosage form
-last 2= package size
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