C235 Training and Development, Test Questions and answers, graded A+

C235 Training and Development, Test Questions and answers, graded A+ Analyze how training and development is strategically important to an organization - -1. creating value for customers through training. 2. increasing shareholder returns by investing in training and development 3. creating a competitive advantage through human capital What are the steps of the ADDIE model of training and development - -Assessment Design Development Implementation Evaluation Age Discrimination in Employment Act - -Select to training programs can't be based on age. 40 and over applicable. Civil Rights Act - -Need to monitor for signs of adverse impact for employees Americans with Disabilities Act - -Reasonable accommodations may be needed Copyright Act - -Prohibits printing, duplication, distribution, or vending copies of another's literary, artistic, other creative expressions except under certain circumstances What are two traditional approaches to the development of competency models? - -Traditionally, trainers have focused on the development of skills and educators have focused on the transmission of knowledge What are the limitations of each of these approaches? - -Competency models suggest that both of these approaches are too narrow in that effective behavior in any job requires a combination of skills, knowledge, and other characteristics What are the 4 Competency Stages - -1. Acquiring 2. Applying 3. Mastering 4. Influencing What two actions are preformed to develop a competency model? - -1. Determining Traits of employees who hold that positions 2. Identify the organizations top-performing performers (in that role) What are the competencies must a trainer possess? - -1. Training Expert 2. Subject matter expert 3. Consultant 4. Communications Expert What main goal of conducting an organizational level needs assessment? - -Organizational goals, strategies, philosophies are most important to the job in question, the organizational support for training, and the resources available. What is the main goal of conducting a task level needs assessment? - -Which tasks are important, frequent, and difficult as well as the KSAOs necessary to accomplish the task What are the four principles for the design of training for adult learners - -1. Need to know 'the why' 2. Need to be self-directed in their learning 3. Bring extensive work-related experiences into training 4. Enter the training with a problem-centered approach to learning and seek immediate application Diverger - -1. Concrete Experience 2. Reflective Observation Assimilator - -1. Reflective Observation 2. Abstract Conceptualization Converger - -1. Abstract Conceptualization 2. Active Experimentation Accommodator - -1. Active Experimentation 2. Concrete Experience Describe the best practice in conducting a pilot program - -Controlled environment with a select audience that represents perhaps the most receptive possible segment of the overall target audience. What is the best method to determine the effectiveness of a training program? - -Assign some trainees randomly to an experimental group and leave the rest in a control group that will receive no training What are the common characteristics that good trainers will possess - -1. Training Expert (including knowledge of learning theories) 2. Knowledge of the content of the training 3. Consultant 4. Communications Expert Tiered Lecture Hall - -participants expect a lecture; good for the delivering new information Circular Tables - -highly interactive session wherein participants will be working with the others at their table Traditionalist - -Stable, orderly learning environment; appreciated for their past experiences Gen Xers - -Prefer a self-directed learning environment; respond well to training methods that allow them to work at their own pace, i.e. vidoes, internet based training, or CD-ROMs Millennials - -Like to learn by working alone, prefer blended learning approaches with self-paced online learning for basic concepts and knowledge, followed by group activities and hands on practice working with others What are the strategies to enhance transfer of training before the training session? - -1. Seek to increase pre-training motivation 2. Seek support of management 3. Prepare trainees 4. Use pre-work 5. Examine attitudes 6. Foster Motivation 7. Make the training environment as similar to the work environment What are the strategies to enhance transfer of training during the training session? - -1. practice 2. seek support of management 3. self management/self-regulation 4. use questions 5. make it applicable What are the strategies to enhance transfer of training after the training session? - -1. supervisor support such as praise and rewards 2. trainer support 3. technological support What are the benefits of evaluating training programs? - -It allows an organization to determine whether transfer occurred and was a result of training Reaction - -Find ways to make training more enjoyable Results-level Assessment - -1. Estimating the ROI gained from the training 2. Assess benefits from a company's training program for the time and resources committed to the effort What is a key element of the organizational entry stage? - -For employee selecting an appropriate offer; for the organization having