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Examen Ingles 6
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Stuvia.es - El mercado del material de estudioTest 6 (Units 9-12)
Name: Mark:
Reading Comprehension (20 points)
1 Read the letter of complaint. Then write T (true), F (false) or DS (doesn’t say) next to the sentences
below. (10 points)
Dear Mr Jones,
Following our telephone conversation yesterday, I am writing to give the details of my complaint
about your hotel. I have stayed at the Lotus Hotel many times and have always been satisfied
with your service. However, this time I was very dissatisfied with the way I was treated.
I recently booked a double room at the hotel for 28th July. When we booked the room, we told
the hotel receptionist we would be arriving at around 8 pm. Unfortunately, our flight arrived three
hours late and we didn’t get to the hotel until 11 pm. The receptionist told us that there were no
rooms available. She explained that according to hotel regulations the guests must pay for the
room in advance if they want the hotel to keep the room after the expected arrival time. She
apologised and said that someone should have told us this when we booked the room. After
many phone calls, we found a room at the Royal Hotel. However, the price was £100 more than
the room we had booked at the Lotus Hotel.
I expect to receive compensation from the Lotus Hotel for the trouble and expense
we experienced.
Yours sincerely,
Jenny Smith
1. Jenny usually enjoys staying at the Lotus Hotel.
2. Mr Jones has already spoken to Jenny about her recent stay at the Lotus Hotel.
3. Jenny’s flight arrived on time.
4. The receptionist at the Lotus Hotel was rude to Jenny.
5. Jenny thinks the Royal Hotel charges too much for its rooms.
2 Answer the questions. (10 points)
1. When did Jenny arrive at the hotel?
2. What was the problem?
3. What should the hotel have told Jenny?
4. What is Jenny’s complaint about the Royal Hotel?
5. What does Jenny want the Lotus Hotel to do now?
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