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APCO _ QUESTIONS AND ANSWERS
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APCO _ QUESTIONS AND ANSWERS
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APCO _ QUESTIONS AND ANSWERSThe term PSAP stands for public safety access point ✔️ False
Professionalism is defined by who you are, what you do, and how others perceive you
✔️ True
Ethics involves an individuals personal, professional, and organizational rules of conduct
✔️ True
The three primary fields of public safety communications are law enforcement, fire service,
and emergency management ✔️ False
The term vital services defines the primary functions or tasks of public safety
communications systems ✔️ True
Telephone books, maps, and cross reference directories are examples of PSAP
informational resources. ✔️ True
A policy is a guide to action and a procedure is a guide to thinking. ✔️ False
All non verbal communication requires face to face communication. ✔️ FAlse
A question that can't be answered yes or no is an open ended question. ✔️ True
Restating a speakers main points in your own words is applying the active listening
technique of reflecting feelings. ✔️ False
Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing. ✔️
False
An observation is based on assumptions and an inference is based on facts. ✔️
False
Good customer service means treating callers with dilligence, consideration, and respect.
✔️ True
Emergency calls only come in on emergency lines. ✔️ False
Giving legal advice and/or personal opinions is part of a telecommunicators job.
✔️ False
, It's okay for a telecommunicator to rely on memory during info gathering. ✔️
False
An accurate description of weapons is critical info for response units. ✔️ True
The ALI is the calling party's telephoen number and the ANI is the calling party's address
and dispatch info. ✔️ False
E911 systems enhance basic 911 systems by automatically providing the callers telephone
number and physical address. ✔️ True
Cordless telephones are considered part of the wireless telephone systems. ✔️
False
911 calls are selectively routed to the correct PSAP based on the MSAG. ✔️ True
The four basic operational methods for call routing are direct dispatch, call transfer, call
relay, and call referral. ✔️ True
PBX pinpoint the exact location of the caller. ✔️ False
Wireless E911 phase one provides the estimated location latitude and longitude of the
calling phone ✔️ False
Hand set based wireless location technology provides a location on GPS satellites
✔️ True
Emergency VOIP calls may come in over administrative lines ✔️ True
A silent open line call must be considered a potential TTY call until proven otherwise
✔️ True
When communicating with TTY callers teh telecommmunicator should type SK when they
want the other person to respond. ✔️ False
Conference in allows a telecommunicator to communicate directly with the telematics
sucscriber reporting the emergency ✔️ True
Logging recorder info can be used for QA/QI purposes ✔️ True
The echo procedure is used in radio transmissions to assign response units ✔️
False
The abbreviation BOLO and ATL refer to the same type of radio broadcast ✔️
True
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